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M
multi-contacta22307485
Participating Frequently
November 22, 2016
Answered

Bridge Bug, connecting with stock

  • November 22, 2016
  • 4 replies
  • 1619 views

Bridge 2017 Release 7.0.0.93 x64

When I start Bridge it tries to connect wiht Adobe Stock, which i don`need.

It can't connect, mabye  because of the firewall, but I don't need it anyway

But it tries to connect all the time and it allways freeezes for some seconds.

It feels like it freezes 30 seconds while trying, then i can work 30 sconds then it tries again and freezes again 30 seconds.....

Have I to open a ticket ? where can i open a ticket ?

Thank you for your help

Michael

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Please refer to this article once and follow the steps, Please let us know about the outcome :-

    Troubleshoot Adobe Bridge for errors and freezes

    4 replies

    I
    its93551088
    Participant
    August 8, 2017

    The issue is with Adobe Publish panel. Bridge behaves ok once that is disabled via WIndow > Publish Panel.

    What I would like to know is how to get rid of it permanently and deploy that setting via GPO or something.

    B
    benfrew
    Participating Frequently
    August 9, 2017

    Hi,

    I'm sorry but that's not the problem - at least not for me. I've disabled that panel and the problem persists, intermittent freezing every 5 seconds or so, lasting another 5 seconds or so each time. Happens regardless which folders I'm accessing, what files are present, etc.

    A
    Admin1980
    Participant
    August 24, 2017

    Disable the "Publish Panel" and close the application. After you start it again, the problem should be gone.

    This solved it for me after hours (could prove it on another pc).

    Very annoying Adobe !

    Why can't you place in a menu / button just to disable the hole "Adobe Stock Connection" ?

    If you want us to use it, you should be able to detect our proxy server within your application. Otherwise let us disable it.

    rabahbook
    rabahbook
    Participant
    July 12, 2017

    Hi all,

    i use CC 2017 and i have the same problem. Where are you Adobe Support ?

    Does anyone know how to stop this connection issue ?

    Can you make a patch for this please !

    Stop to refer your link : it doesn't work anyway ...

    We tell you the solution that you are'nt able to find, so do your job please !

    B
    benfrew
    Participating Frequently
    June 15, 2017

    Hi,

    I have the same problem. I believe it's a firewall issue but my company's policy is set, so I need some way of stopping Bridge from trying to connect from Stock (I have a stock account, so that's not the ssue).

    Here is my original post on this same subject, from October 2016. Nobody answered and nobody got in touch with me...
    Shocking service from Adobe.

    Bridge CC (2015) freezing intermittently after update - tried all known solutions.

    B
    benfrew
    Participating Frequently
    June 15, 2017

    The only solution I've had is to install the oldest version of bridge available - 6.0

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    November 25, 2016

    Hi Michael,

    Could you please try to reset the preferences of Bridge :-

    Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

    Regards,

    Sahil

    M
    multi-contacta22307485Author
    Participating Frequently
    November 28, 2016

    Dear Sahil,

    thank you for your answer,

    that don't work. Bridge is still trying to connect to cloud and freezing...

    Regards

    Michael

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    December 9, 2016

    Please refer to this article once and follow the steps, Please let us know about the outcome :-

    Troubleshoot Adobe Bridge for errors and freezes

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