Skip to main content
C
CHIHIRO CHANG
Participant
August 21, 2023
Question

Bridge can't show the arw thumbnail and preview

  • August 21, 2023
  • 2 replies
  • 801 views

Bridge can't show the arw thumbnail and preview, but it will show other specification like jpg, png.

I've already tried re-install the bride, and also tried other version of bridge, but the result is the same.
In addition to not being able to display the preview, my bridge cannot directly enter into adobe camera raw, I've already clear cache and check my setting, it just suddently become like this, please help QQ

    This topic has been closed for replies.

    2 replies

    V
    Community Manager
    VarunVarshneyCommunity Manager
    Community Manager
    August 31, 2023

    Hello @CHIHIRO CHANG 

     

    This issue is fixed with the latest Adobe Camera Raw (ACR) 15.5.1 update.

    We recommend you to update to ACR 15.5.1, 'Purge' your files in Bridge and confirm if the issue is resolved at your end.

     

    Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel, and Check for updates. Then click Update for Camera Raw.

     

    We appreciate your patience and support.

     

    Regards,

    Bridge team

    V
    Community Manager
    VarunVarshneyCommunity Manager
    Community Manager
    August 21, 2023

    Hi @CHIHIRO CHANG 

     

    Thanks for reporting the issue.

    To further investigate the issue (even if resolved), please help by sharing the below details with us (sharewithbr@adobe.com) :

    1.  ACR logs by using the steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html . Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"
    2.  Operating System Details
    3. Do your workflows involve Photoshop? If Yes, Please share your workflows that involve ACR.
    4. Bridge logs you can find Bridge log file "BridgeLog.log" at :
      - MAC - ~/Library/Application Support/Adobe/Bridge 2023
      - WIN - %appdata%\Roaming\Adobe\Bridge 2023

    4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

     

    It would be extremely helpful if you would be fine with a screen-share session for further investigation of the issue. If yes, we will reach out to you.

     

    Thanks,
    Bridge Team

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices