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Birdman49
Participant
December 21, 2016
Answered

Bridge CC 2017 Crashes in macOS Sierra 10.12.3 Beta (16D12b)

  • December 21, 2016
  • 2 replies
  • 1497 views

Since December 20, 2016, Bridge has been crashing.  My setup is a MacBook Pro running macOS Sierra 10.12.3 Beta.  The images I am working with are a combination of Nikon raw files and JPG files stored on an external hard drive.

For the record, I am using the latest versions of macOS Sierra and Bridge.  I have never had this problem before.

The crashes occur during the period when Bridge is crating thumbnails and getting the images ready for viewing.

When I restart Bridge, it takes me back to the last folder I was in BEFORE the crash.  After several tries Bridge may return to a stable condition.  If it crashes a third or fourth time, I have to close the program and restart the computer.

Any ideas?

    This topic has been closed for replies.
    Correct answer dessein123

    Hi Deepak,

    I didn’t even get to the stage for a crash report. I did however navigate and delete some workspaces which seemed to have done the trick - must have been something in it that was causing the program not to load. Seems to be all back up and running today.  Will let you know if the problem progresses.

    Kind regards

    Marie Henriquez

    [Moderator note: personal info removed]

    2 replies

    Deepak_Gupta1
    Deepak_Gupta1
    Participating Frequently
    February 27, 2017

    Hi Birdman49, dessein123,

    Can you please provide the crash log (the report generated in the crash report dialog) so that we can investigate this further.

    Thanks,

    Deepak Gupta

    dessein123
    dessein123Correct answer
    Participant
    February 28, 2017

    Hi Deepak,

    I didn’t even get to the stage for a crash report. I did however navigate and delete some workspaces which seemed to have done the trick - must have been something in it that was causing the program not to load. Seems to be all back up and running today.  Will let you know if the problem progresses.

    Kind regards

    Marie Henriquez

    [Moderator note: personal info removed]

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    December 21, 2016

    Hi Birdman,

    May I know which version of Bridge are you using?

    Regards,

    Sahil

    B
    Birdman49Author
    Participant
    December 21, 2016

    The latest.

    When I click on “About Bridge,” it says: Bridge CC 2017 Release - 7.0.0.93.

    Michael D. Robinson

    Email: michaelrobinson@nyc.rr.com

    (207) 358-8096 (Mobile)

    (718) 504-3934 (Fax)

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    December 27, 2016

    Please Start Adobe Bridge and immediately press Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

    Please let us know about the outcome.

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