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bepretty
Participant
October 17, 2019
Question

bridge cc 2017 doesnt recognized my iphone 10XS Max on my IMac Sierra 10.12.6

  • October 17, 2019
  • 3 replies
  • 366 views

Hi,

I haven't use Bridge for a couple of years now but I remember how convenience it was every time I plugged my iphone into my Imac desktop and it loaded up images automatically. After a few time I upgraded desktop sofwares (whenever the computer prompted me) and I lost that convenience connection, and I had to start using the Image Capture to download images files from my phone to a seperate hard drive. I'm still prefer to use Bridge for this purposes, may some one help me if it's possible now that I can still use my iMac Sierra 10.12.6 with Bridge CC 2017 to help download images from my iphone 10 XS Max (it's packed with images now) to a hard drive?  So if I use Bridge now, I got this message "This device does not contain any supported media" (Plz See pic) Thanks in advance for your help!

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3 replies

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Lumigraphics
Legend
October 18, 2019

Use the CC app to update Bridge, and App Store to update iTunes. Nothing has to be updated on the phone.

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beprettyAuthor
Participant
October 17, 2019

For some reason, I tried to update the itunes as recommended. And as I have mentioned in my 1st post that my phone is packed, that's why I need to dowwnload images to an externa HD. Anyway, now my phone can't complete the download due to the limited memory space on it, so I can't use Bridge plus I also can't even go back to use the Images Capture software that I have been using. So I don't know what else I can use to help download images from my phone to a hard drive now. I can't even check my email or send any email since it prompts me the storage is full. Please help!

L
Lumigraphics
Legend
October 17, 2019

You need to update iTunes to at least v 12.8 to support that phone. And I would try a newer version of Bridge for best results.

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beprettyAuthor
Participant
October 17, 2019
Thank you! I got this Bridge in Student version many years back. I think I can upgrade the itune (on my desktop?) but I don't think I can upgrade my Bridge. Is it still ok?
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