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si-boneGFX
Known Participant
November 6, 2017
Answered

Bridge CC 2018 crashes while building previews (with crash log)

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Deepak_Gupta1
Deepak_Gupta1Correct answer
Participating Frequently
February 1, 2018

Hi,

We have released an update to Bridge CC 2018 on 12 Dec. The update build number is 8.0.1.282.

Please try to update Bridge and check if you are still able to replicate the crash.

Thanks,

Deepak Gupta

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13 replies

Deepak_Gupta1
Deepak_Gupta1Correct answer
Participating Frequently
February 1, 2018

Hi,

We have released an update to Bridge CC 2018 on 12 Dec. The update build number is 8.0.1.282.

Please try to update Bridge and check if you are still able to replicate the crash.

Thanks,

Deepak Gupta

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    avery.ng
    Participating Frequently
    November 27, 2017

    I have this issue too, I think exactly the same issue!!!! version 2018 or 2017 also crash!

    please not that it is not only the software crash but my whole system crashed whenever I want to Preview, pink screen then system crash

    I did uninstall also and removed all pref also the same, can help me??

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      Adobe Employee
      Abhishek.Seth
      Adobe Employee
      November 7, 2017

      Hi si-boneGFX,

      We have looked at the crash report and would like to know more about the following :

      1) Does it crash all the time

      2) Do we have some set of fixed steps when it crashes or is it random

      3) Does the crash occurs when browsing a particular set of files.

      Also can you please allow Bridge to generate preview and thumbnails and then check if you are facing the issue.

      Regards,

      Abhishek Seth.

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      si-boneGFXAuthor
      Known Participant
      November 7, 2017

      Thanks Abhishek Seth.

      1) Does it crash all the time

      Yes, it does

      2) Do we have some set of fixed steps when it crashes or is it random

      I'd say that it happens while building thumbnails (that eternal process that must take place every single time Bridge launches)

      3) Does the crash occurs when browsing a particular set of files.

      Crashes occur as I browse files, look at a file, when it's hidden in the background, etc. Bridge simply crashes all the time. The only way to keep if from doing so is to close the file browser window all together and open it only to look for something, find it and close it again (and hopefully Bridge will not crash in the meantime). This is not new to this last version. This is how Bridge has "worked" for me for as long as I can remember. I've posted questions and commentaries before (here and elsewhere) but no good solution has been offered. Someone suggested that DICOM images (that I manage) may be the culprits but I have never found a way to exclude/ignore DICOM files from Bridge. Another possible culprit that I've read about is the mysterious and mostly useless "AIGSniffer" (why would Bridge associate that app (?) to .ai files? ... but it does) but, again, other than manually associate files the correct way, there's no way to clear that app from the system ...

      Uninstalling, dumping and reinstalling the app, its prefs, other system files, etc. has never helped, by the way.

      You asked.

      A.C.

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      Adobe Employee
      Abhishek.Seth
      Adobe Employee
      November 8, 2017

      Thanks si-boneGFX for your response. I have sent you an email seeking more information about the issue along with a possible resolution for the same.

      Request you to let us know if it helps.

      Regards,

      Abhishek Seth.

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