Bridge CC 2019 will not load - Windows 10

Forum|Forum|7 years ago
October 17, 2018
3 replies
3923 views

After applying the latest update from creative cloud and installing cc 2019 versions. Bridge CC 2019 will not load. Appears briefly and then disappears. Anyone else had this problem?

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S

Suzpix

Participant

I had what sounds like the exact same problem. Bridge was running fine until I did the CC 2019 upgrade and then would start and then disappear. I tried ALL of the suggestions above to no avail, including completely uninstalling all the Adobe apps, running the Adobe Cleaner, updating the graphics drivers and even installing older versions of Bridge.

By chance I right clicked on the Bridge Icon as suggested above by Avinash and saw there was an option to change the graphics processor Bridge uses. Mine was set to use the nVidia processor installed on my machine (Dell XPS 2015 laptop, 64 bit, Win10), so I changed it back to the onboard integrated processor. Bridge is now working again. FWIW my nVidia drivers are all up to date.

15kstudios

Participating Frequently

I'm having the exact same issue on Win where Bridge CC 2019 won't load due to a 'problem' with graphics. I have the NVIDIA GeForce GTX 980 Ti on my machine. Program just hangs at startup. CC 2018 was fine.

S

Suzpix

Participant

Sounds like you have or had the same issue as me with my machine. I changed the default graphics processor that Bridge uses to in basic built-in Intel processor (my default was set to my nVidia processor) and it seems to have solved the problem. Please see my reply to RalphS below.

15kstudios

Participating Frequently

Hi, thanks, I don't have the same options on my machine, so my Bridge crashes on launch but only once every session. Every sequential opening of the program works after the initial crash. I'm not sure if this has been adressed in updates, the problem seems to occur a little less often now!