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birdsongjenn
Participant
November 28, 2017
Question

Bridge Crash Question

  • November 28, 2017
  • 3 replies
  • 274 views

Hi, My Bridge 2018 crashes when I try to open the info panel on multiple files. I tried switching to 2017 and it still happened. I did not have this problem until we updated to the 2018. Any tips??

This topic has been closed for replies.

3 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 15, 2018

Have you reset the preferences?

Mac: Press and hold down Cmd + Option + Shift then Open

Win: Open, 1/10 of a second to press and hold Ctrl + Alt + Shift

Deepak_Gupta1
Deepak_Gupta1
Participating Frequently
February 15, 2018

Hi,

Please also suggest the Bridge build number that you are using. The build number is available on "About Bridge..." screen.

And what file you are using for launching the File Info dialog, can you share that file?

Thanks,

Deepak Gupta

Sheena Kaul
Sheena Kaul
Legend
January 25, 2018

Hi Jennifer,

A couple of questions:

*Would you please let us know if you're on a MAC or Windows?

*Are these images stored on your local drive or an external drive which might be connected to your machine or a network drive?

*Please confirm the file formats which you are trying to check when Bridge crashes or is this happening with random file formats.

Regards,

Sheena

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