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Blain17536874lgd6
Participant
Apr 29, 2025 2:47 AM UTC
Question

Bridge crashes on opening.

Bridge 2025 Mac Sequoia on Mac Studo. Opens then crashes. Message just says "Error." If I open with Cmd-Option-Shift and reset preferences and caches, then it works. But I have to do it every time I open Bridge.  Tried it on both Sonoma and Sequoia. Have uninstalled and reinstalled several times. When I reinstall and it asks if I want to use old Preferences, I click No.

3 replies

Community Manager
pankajg6675616Community Manager
Community Manager
May 7, 2025 9:51 AM UTC

Hi  @Blain17536874lgd6 ,

 

Thank you for your feedback.

 

Could you please check if any of the files in the folder you're browsing contain special characters or a question mark ("?") in their names?
This information will help us investigate the issue further.

 

Regards,
Bridge Team

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olege49379222
olege49379222
Participant
May 10, 2025 6:22 PM UTC

I can confirm that after deleting files starting with ? sign from default folder (in my case was Downloads folder) the Error problem was gone. Thank you!

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Blain17536874lgd6Author
Participant
Apr 29, 2025 6:14 PM UTC

Turns out only deleting caches is important.

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