Bridge crashes when I select Brush Tool in ACR

Forum|Forum|23 hours ago
March 6, 2026
2 replies
30 views

Starting a few days ago, having selected an image to edit in ACR I found that choosing the Brush Tool produced an error message: “Bridge has encountered a problem and has to close.” I reported this but have received no advice by email. I deleted Bridge and re-installed: same problem occurs. I’ve cleared the cache: made no difference. I’ve updated PS & ACR: no difference.

Having re-subscribed to Adobe CC only recently I am disenchanted with this persistent fault and zero contact from Adobe.

E

ExUSA

Legend

As a test, try opening a RAW file from within Photoshop to see if the same thing happens. Camera RAW is hosted by either Bridge, Photoshop, or After Effects but is the same engine underneath.

Also, while you are in Photoshop, can you get a system report? Its in the Help menu.

anton_7343Author

Participant

Thanks. I tried your suggestion: I opened a RAW file from PS, it appeared in ACR, I selected the Brush Tool - and the error message appeared as before.

I’m not sure where the system report is that you mention: is it what is called system info under Help, the long list?