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Known Participant
September 20, 2022
Question

Bridge crashes when opening subfolder containing layered tif files.

  • September 20, 2022
  • 3 replies
  • 378 views

Windows

Bridge Ver 12.0.3.270

 

As a part of my workflow, I have several subfolders. Some contain PDF files, some contain single-layer tif files, and some contain layered tif files (LZW compression). This has been a part of my workflow for several years. As of the most recent Bridge update, whenever I open the subfolder containing the layered tif files, Bridge crashes. I've went to multiple subfolders, and the same thing consistently happens. I've accessed local versions and remote (networked) versions and after opening the subfolder and seeing the thumbnails, it crashes.

 

Photoshop is not affected as I can drag from Windows File Explorer into PS and they open. 

 

I had a coworker, who updates Bridge regularly (is on save version), but doesn't use it as part of their workflow, go into a networked subfolder and the same thing happened to their Bridge. Then, because they don't remove old versions when updating (as I do), they accessed the same subfolder with Bridge 2021 and it worked as usual. No crash and all subfolders accessible.

 

Assuming this is a Bridge issue, I'm likely going to go back to a previous version until this changes. Seeing how two of  us can reproduce the problem, I'm assuming it's a Bridge issue.

I also have PS/Bridge in a personal Mac that I may try to reproduce the problem with, when I get a chance.

This topic has been closed for replies.

3 replies

Participant
October 1, 2022

You can add me to the list of having this same problem. After reading your replies, I also bascked off  version 12.0.3 to the previous version 12.0.2 and have no problem. I will wait for at least a month before updating to latest version.

SEEveristAuthor
Known Participant
September 22, 2022

After reading another person's crash issue, it sounds like they have narrowed it down to opening folders that have text files in their tif. All of the tif files in the folder where I have the issue contain multiple text file layers.

SEEveristAuthor
Known Participant
September 27, 2022

Still looking for a potential solution. I reverted back to 12.02 and the problem is gone. But now I keep getting messages to update to 12.03, which I don't want to do.

SEEveristAuthor
Known Participant
September 20, 2022

It may be confusing. This only happens when accessing the subfolders that have the layered tifs. The PDF and single-layer tif subfolders do not crash.