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eugenieg4197983
Participant
October 12, 2017
Question

Bridge crashing on startup on PC windows 10

  • October 12, 2017
  • 2 replies
  • 1660 views

I just installed creative cloud and Ps Lr and  Bridge. The other apps work ok, but Bridge crashes 3 seconds after its opened. Its really annoying as I need Bridge for work, but can't access it. I've searched the forums for help, but the answers all for Mac only, and the online help with Adobe is of course, not working.

    This topic has been closed for replies.

    2 replies

    Deepak_Gupta1
    Community Manager
    Deepak_Gupta1Community Manager
    Community Manager
    November 2, 2017

    Hi All,

    We have released a new version of Adobe Bridge (CC 2018) on 18 Oct 2017. The new version build number is 8.0.0.262. This version is available to install via Adobe Creative Cloud application.

    This Bridge update contains Native PDF Output in application and other new features. Please check for crash issue you are after installing new version of Bridge CC.

    You may need to update the Creative Cloud application and restart your computer to see the updated installer.

    Thanks,

    Deepak Gupta

    Akash Sharma
    Akash Sharma
    Legend
    October 12, 2017

    Hi eugenieg,

    Sorry about the crashes while using Bridge CC. Please check out this article Troubleshoot Adobe Bridge for errors and freezes and let us know if that helps.

    Thanks,

    Akash

    E
    eugenieg4197983Author
    Participant
    October 14, 2017

    Most of these options require me to open Bridge. I can't open bridge.

    I have uninstalled and re-installed several times, everything is up to date.

    My internet security program will not allow me to disable it, so I can't do that.

    Not all that happy about paying for a product that isn't working.

    Akash Sharma
    Akash Sharma
    Legend
    October 16, 2017

    Sorry for the inconvenience caused.

    Could you please help us with the crash report since you stated initially that Bridge crashes after 3 seconds of launch?

    Refer Photoshop Elements Editor Help | How to Find Crash Logs on Windows to find out how you can find the crash report.

    Let us know if need any help.

    Thanks,

    Akash

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