A

Anonymous

Question

Bridge CS4 and Web Gallery upload - blank page issue

Forum|Forum|17 years ago
December 31, 2008
23 replies
31396 views

hello,

you guys have any clue what is wrong here..

I created a web gallery using Bridge CS4 but the uploaded files came out blank. When I use Bridge CS3 to create and upload my web gallery it is okay.

When I view the HTML file locally, it loads fine. it is only when I upload the file to the server that creates this blank page issue.

This topic has been closed for replies.

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S

Stoqq_com

Participant

It's a permissions Issue for me too. For some reason CS4 Bridge seems to give directories a permission of 755 (correct for me) and the individual files in all directories a permissions value of 660 (wrong for me! I need 644). So, in my FTP app CyberDuck, I changed all the individual files permissions to 644 after I uploaded. My host is bluehost.com.

-N

F

fotodog13

Participant

I am having the same problem as everyone else.

I have tried changing the permissions which made no difference.

tried to load from Bridge to the server which also did nothing.

And have tried using fetch to load the directory unachanged as it

is made from bridge to my desktop.

I am on an Apache/Linux server

Adobe seems to offer little if any help with this issue

They should have left well enough alone rather than releasing a

program upgrade that obviously does not work correctly.

If anyone has figured this out I would love to hear what they

had to do

Its a shame that Adobe seems to care less about this issue

as it is a major flaw with the program, customer support seems to

be non-exsistent with this matter.

E

engagede

Participant

i uploaded a saved gallery using fetch and it works fine

i had bridge upload directly and it didnt work

i then checked the permissions on both galleries on my server and each file or folder had identical permissions some 755 and others 644 so why would one be viewable and the other not

A

Anonymous

Hello guys,

I managed to solved my problem.

The issue has something to do with the type of server that your web host is using. My server, unfortunately, uses some type of UNIX server which is not compatible with the Web Gallery upload feature of this Bridge CS4.

So you may want to verify this information first with your web host and see if that will be the issue.

_

_Doug_Amsbury_

Participant

Greg I have the same problems.

FTP upload -- works fine on computer but doesn't work on website
Upload from Bridge - no files can be found.

I set permissions as you suggested - made no difference.
Computer and software brand new.
Can one receive any tech support for a problem like this?

imac OS 10.5.6
PS 11.0.1

_

_greg_geisler_

Participant

It's a permissions issue. You should be able to use Fetch (I use Transmit but I assume most ftp apps have this feature) to set the permissions for all of the files to 755 or rwxr-xr-x. In Transmit there is the option to "Apply to enclosed items..." so you can simply select a folder and apply it to everything inside of it instead of doing the files one by one. Once you have done this your gallery will work remotely. Bridge evidently sets these permissions differently based on whether you are saving them locally or uploading them from the application. You don't have to edit any of the files it creates, only the permissions for those files.

_

_dave_wilder_

Participant

I've had the same problem: Mac OS 10.5.6; PS CS4 11.0.1.
Fixed now. Is it the update? Don't know, but I do not use Fetch.

Using only the Bridge upload. Takes longer, so I leave the room - It now works: http://wilddave.com/bayne/wood2009/
Didn't work here: http://wilddave.com/bayne/adobe%20samples%201/
Same show - files are the same size, but I didn't examine the code.

Conclusion: Maybe fixed in PS 11.0.1; maybe fixed by using only Bridge upload. Both my hosting company (ipower.com) and Adobe looked at earlier versions - both pointed to each other -ha!

Also, I reinstalled CS3 web galleries. Not that hard to do and still good to have, just in case.

R

RodrigoBlanco

Participant

I use Mac OX 10.5.6, CS4 11.01 and Fetch 5.3.1. First I called Adobe and they said it was the "hidden" files that Mac OS X creates, for example .DS and _DS. Adobe said that when you called the index.html file with your browser, these files pop first because they have the . and _ character first (dot and underscore). Also said that since the site was hosted in a Windows based server andSo, being a Mac Geek, I open in the Mac Terminal>_ the option to see the hidden files in the Mac in every folder where the web galleries were being created. Not a single hidden file. So I called Godaddy (hosting my site) and told them what was going on. They switched (for Free) the hosting from a Windows based server to a Linux (Unix) based server and nothing. Then I just tried using Bridge upload option and it does works. I will post any other details of my research. Thanks for illustrating the rest of us!

A

Anonymous

Alysa:

Do you have GoLive?

I use the Site Management tools in that to open my site on my ISP's Server and then I just Drag-Copy the complete Gallery folder across.

Your problem may be related to the protocols used by your ISP.

Do they provide tools for you to use to manage your Site? (Like iPower, for example, does.)

Ramón G Castañeda

Inspiring

> Is there a number to call for customer support on this?

Click on the Contact button at the top of this page.

_

_Alysa_Brennan_

Participant

Sorry Ann,

but that's exactly what I did and it doesn't work (using Fetch to upload). Is there a number to call for customer support on this?

Also, I tried to upload via Bridge, but my file folder was nowhere to be found!!

Alysa

A

Anonymous

If you make the Gallery in Bridge; and Save it from Bridge into a designated named folder on your HD; and then Upload that folder and its complete contents to your Site (without changing the names of anything); it should work.

It certainly does for me.

A

Amit-Dhawan

Participant

Solution of this problem is very easy, first don't use any FTP software just because while uploading files the FTP software encode files which might not be compatible with Web Server, the simple solution is to use a Web Designing software which has the capabilities and most of them do have to upload the website files to the server (for example Dreamweaver, Golive etc.) This should solve your problem!

G

Girlwerks

Participant

Yes but still not able to make these files work on the seperate pages I have created inside my site.

I am using these for client portfolios etc on their sites.. do not want this to show up in index and can't get nav bars to go in either???? I want to add this with nav bars to an existing site- not an easy task.

Got it to show up by using home page nav to click direct to gallery BUT can't nav to anything when on this page?

HELP!

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