Participating Frequently

Question

Bridge CS4 - low on memory error

Forum|Forum|17 years ago
December 5, 2008
40 replies
30815 views

Hi - I am getting this error rather frequently after processing e.g. 50 RAW images in a batch. With plenty of RAM (4GB) on WIN XP Pro. Any hints will be much appreciated.
Vlad

This topic has been closed for replies.

A

Anonymous

If you have problems setting the read only attribute in windows please see this article:

http://support.microsoft.com/kb/326549

A

Anonymous

I managed to fix this by setting the folder permissions manually using the attrib command. I also dedicated 2 folders to the bridge cache AND the camera raw cache. No problems now!

I am running windows 7 32-bit 4GB RAM.

Separate from my windows/adobe hard drive, I have an external 1TB drive with 300GB free. I used 2 folders on this drive:

f:\camerarawcache

f:\bridgecache

I have also set the bridge preferences to a cache size of 500,000 and checked "Keep 100% previews in cache". The "Automatically Export Cache...." option is unchecked.

In The CAMERA RAW PREFERENCES:

I set a max camera raw cache size of 50GB.

I have gone thru in bridge now and viewed a folder of 306 CR2 files generated by the Canon 5dMKII @ 100% full screen

I am aware all of these settings are probably overkill but my workflow is much more ass kicking now. I am pretty sure this is the lemonde stand in hell we have all been searching for.

Please respond if this works for anyone else having problems with everyone else's suggestions.

-FM

J

Jwilsonphotography

Participant

Hi Guys,

I'm experiencing the same thing all of a sudden on a dual quad mac pro with three 2Gb internals and 12 GB of ram. Just began yesterday and several times today the thumbnails in bridge went completely corrupt right after the message. I don't have hours to spare to wait for Adobe to talk to me. Funny, I couldn't even get through today to buy the new edition of lightroom. This is no way to run a railroad!

JW

R

rocktweten

Participating Frequently

rock wrote:

I haven't had mine crash now since Apple sent out the snow leopard update. I also increased the cache size in the preferences to 4gb instead of 1 which is the default.

i am keeping my fingers crossed.

It has worked about 4 days now with no problems

A

Anonymous

Hi

In exactly the same boat. Windows 7 64 bit running on Quad Core 3.5Ghz with 8Gb RAM and 7 Local Drives none smaller than 300Gb and scratch disks all with loads of space.

Bridge constantly now gives me low memory errors and wants to close. Have tried purging/moving cache etc and all the permission issues. HAve turned and left off UAC. Tried it on a 32 bit version of Windows 7 too with the same type folders/files and it also gives the low memory error so that rules out the 64bit question, at least for me anyway.

Have really noticed it since getting a EOS 5D MKII. I have 100% previews turned on (like previously said - why wouldn't you want that turned on to check your images quickly for sharpness!! and even free software does it with no issue!) and Always High Quality turned on and also generate Monitor Size Previews. If I turn all these off it takes longer to die but whats the point..... Haven't shot a wedding with this camera yet but not looking forward to Sunday after my next wedding as instead of me just trying to preview a couple of hundred files i'll be looking at a couple of thousand!

As mentioned previously if I do any sort of local brush adjustment it also dies even quicker.

The only thing I haven't done is uninstall. Take to long and shouldn't need to anyway - it was working fine. Especially as I know based on what people have done here that it will have no effect.

Adobe, please acknowledge! At least we can then be patient knowing it's in hand...... Have tried tech support with same issues of queues.

In anticipation of a fix/patch that works

R

rocktweten

Participating Frequently

I haven't had mine crash now since Apple sent out the snow leopard update. I also increased the cache size in the preferences to 4gb instead of 1 which is the default.

i am keeping my fingers crossed.

It has worked about 4 days now with no problems

A

Anonymous

rocktweten wrote:
I haven't had mine crash now since Apple sent out the snow leopard update. I also increased the cache size in the preferences to 4gb instead of 1 which is the default.
i am keeping my fingers crossed.
It has worked about 4 days now with no problems

Nobody reads post #2.

D

DaveJDSP

Participating Frequently

Dan, thanks for your comments.

Curt, We need to stay on task here. This is a Bridge problem, not a user problem. And not fixed by any formum suggestions to date.
My cache is compacted and only 4GB on a 200GB dedicated partition at the top of a WD 1TB.

We need to focus on reporting symptoms of this bug so that the folks at Adobe can test it, track it down, and fix it.

A

Anonymous

DaveJDSP wrote:
We need to focus on reporting symptoms of this bug so that the folks at Adobe can test it, track it down, and fix it.

This is a user to user forum, some Adobe staff may read occasionaly, but not generally on their priority list.

If you feel it is a bug you should submit a bug report.

D

DaveJDSP

Participating Frequently

Curt,

Ok. Thanks. I'll do that. I didn't realize that there was a separate place to report bugs and that this isn't it.

D

DaveJDSP

Participating Frequently

Hi everyone,

In my testing today, the problem is still there.
I checked my permissions and disk space for my caches, and that is not the problem.

Here are some clues to the folks at Adobe to where this problem might be:

Open Bridge CS4, go to a folder of 35 Canon 5D2 CR2 files, and purge the cache for the folder. Select the first thumbnail, hit the spacebar, then the plus key, and right-arrow thru the files (at 100%). After a few images, it starts to take longer for the 100% view to fully resolve. On the 9th image, it never resolves and eventually gives the 100% unavailable message. Escape out of the 100% preview and then go back to the first image to show 100% unavailable. It still shows "100% unavailable". Close Bridge, reopen, open the previously 100% unavailable image and it displays fine. So the 100% unavailable error was stored in RAM cache. If you leave Bridge open but purge the folder cache, it also resolves the 100% unavailable problem.

If you open a folder and very rapidly right-arrow thru the files at 100% preview, after about 7-10 files Bridge goes berserk, starts flickering, gives the low memory error, and dies.

Since Adobe pays people (and I'm not one of them) to fix these things, I'll sign off here.

Hopefully this will help.

Dave

A

Anonymous

DaveJDSP wrote:
If you open a folder and very rapidly right-arrow thru the files at 100% preview, after about 7-10 files Bridge goes berserk, starts flickering, gives the low memory error, and dies.

This sounds like the computer can not keep up with the large amount of data you are asking it to retrieve. If you have it on 100% preview, have large image files, and ask for them rapidly, at some point (7 images?) the computer can no longer keep up and says "out of memory". Has nothing to do with Bridge.

Perhaps if you had 64 bit machine with 20 gigs of ram, fast video card with lots of memory, and quad processors it might take a little longer. At least that is my opinion.

J

john-o-eid

Participant

Hello
For over 6 months now I have been using CS4 Design Premium quite happily on a 64 Bit Machine with XP64, 8Gb RAM and 3 x 500GB hard drives one of which is reserved for cache purposes only.
In particular I have been using Photoshop and Bridge (the latter is a tremendous package btw) to work on large panoramas compiled using Autopano Giga 2.
However, in the last few days, out of nowhere, I have suddenly been getting the "Memory Low restart Bridge" message. It's as though I've run into the buffers somehow.
I have read the Adobe forums on the matter, tried the various suggestions without success.
For Bridge, the cache size is set to the max. 500,000 items. while in practice it currently contains 11,376 files and 736 folders. I've also set up an additional bridge_overflow folder on the same cache drive the latter being 3% full with 453 Gb free. Finally I did a full CS4 upgrade but still the problem persists.

One interesting thing which may be a clue is that looking at the Properties of the Bridge cache folder it gives two parameters viz Size 2.56 GB and Size on Disk 2.54 Gb which is indicative of a memory limit being approached but I don't see how the former can be increased. Purging the cache folder hasn't made any difference to these values. And finally, I don't know if it is a related problem, but the Loupe quite often states that 100% is unavailable.
Any help / advice would be appreciated.
Thanks
John Pedley

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daregre

Participant

Solution

I'm running Bridge on Windows 7RC and I was experencing same "Bridge low on memory" problems.

Since some folks mentioned Permissions for Users to write to disk I recaled, that my problems started since I moved Cache to another disk.

I've checked out Permissions (disk>Properties>Security) and what I found was that on "Everyone" permission to Write was checked out, But on "Users" wasn't.

So I turned it on and my problems was solved . Since I belive Windows 7 is based on Vista, the solution should be OK for both.

M

malcolm 127

Participant

Hi

We also use Shop and Bridge CS4 on two 64x bit machines, like previous mails on this thread we never experienced the problem of the cache on bridge when we were osing CS3 on the same machines. Overall we do prefer CS4, but this bug is very frustrating, neccessitating as it does a complete shut down and restart - with sometimes a complete freeze needing a hard reset. Can you explain a little more re your point about users in XP so that we can try that. Obviously if anyone else is resding this and has any helpful advice, that would be very helpful.

D

daregre

Participant

As I see it, the problem is somewhere in understanding of users rights

on disk where cache is located.

In my case the problem was because I didn't have enough rights on drive

where Cache was (wich is stupid since I'm the only user of my comp), so

Bridge couldn't write it's date on target disk).

I don't know for yours , but john-o-eid's problem could be conected with

the same issue. It could happen also in situations when there are

more users and not everyone's rights were assured in phase of CS4

installation, since cache is located by default in folder of user that

installs it. In my case it was

C:\users\daregre\AppData\Roaming\Adobe\Bridge CS4\Cache (in XP instead

of C:\users..., C:\Documents and Settings...).

So either every user must set Cache for himself in his

C:\users\....\Cache directory, or ensure that everyone that uses

computer has WRITING rights on drive where Cache is. So:

1. check out if you've changed settings for cache location, (or someone

else did),

2. check everyone's rights on that drive (Control Panel>User Accounts,

perhaps also in disk sharing advanced options).

3. remove every possible restriction of rights for that drive on your

and other common user accounts (guest, everyone ...).

Good Luck!

_

_vladAuthor

Participating Frequently

Specs CoreDuo 3GHz, 4GB RAM, NVIDIA 8600, 3x 500 GB HDD (70% free), cache distributed when possible, previews size - keep 100% in cache, cahce size somewhere in the middle between 10000 and 500000, tried already :preferred embedded, high quality on demand, always high quality (with purging the cache in between) - slideshow was not actually slideshow but full screen preview via "spacebar".

But Don do not miss the keypoint - those were some XMPs which caused the problem. And these XMP files were used by ACR flawlessly whilst Bridge cannot use them - this is strange.

D

don_solomon-z3JEFz

Participating Frequently

You most definitely have a problem. I have absolutely no problem with a show containingt 123 images, ranging from Nikon D300 12 meg raw to 40 meg tif, with some Canon images thrown in.

Some questions.

Machine specs?

Where do you have the cache? Central or in directories?

What size previews have you set for cache in preferences?

What duration for each slide and how fast or slow on transitions?

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