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Viktor Kvasnica
Participant
November 10, 2017
Question

Bridge CS5 - The Export panel is empty/blank

  • November 10, 2017
  • 3 replies
  • 2403 views

Hello folks,

we are using the Bridge CS5 in the company I work for. Since this month (as I know) the "Export" module is empty/blank and not functioning properly (the export profiles are missing even though they are present in the "AppData\Roaming\Adobe\Bridge CS5.1\Export Presets" folder. The export functions do not work either.

It suddenly happened on two different computers with Windows 7 Home Premium (64-bit). The version of the Bridge is 4.1.0.54 and I am not aware of any product update. The Bridge is installed among the CS 5.5. Web Premium applications. I tried to uninstall all OS/program/framework updates (for example Flash, Java and .NET framework except updates for Office 2010 products) which were installed since the last known working state of the module and to no avail. I also tried reinstalling the Bridge, resetting the workspace, settings, looked for exceptions using the WinDbg and so on.

Can anyone help me with this, please? I am using the export functions/presets often and they are very practical.

Best regards

Viktor Kvasnica

IT Specialist

    This topic has been closed for replies.

    3 replies

    D
    Desirat
    Participating Frequently
    March 29, 2018

    Hello

    At first I didn't realize the solution would also work for CS5 unless I've read all comments. It could be mentioned at the solution answer.

    Anyway, I have tried in my CS5.5 (Bridge 5.1) but there is no PublishPanel folder as you can see in the main structure (image attached). What do you advise?

    Thank you

    Deepak_Gupta1
    Deepak_Gupta1
    Participating Frequently
    December 1, 2017

    Alright, I have marked as answered.

    Thanks,

    Deepak Gupta

      Deepak_Gupta1
      Deepak_Gupta1
      Participating Frequently
      November 17, 2017

      Hi,

      Can you trying installing Adobe Bridge CS6.

      We have a fix available for Adobe Bridge CS6. Please click the link below to refer to KB Document for fix

      Export panel not working in Bridge CS6

      Thanks,

      Deepak Gupta

      viktork79824838
      viktork79824838
      Participant
      November 23, 2017

      Hi Gupta,

      I have found this fix some minutes ago while reading a similar thread. I did apply the fix in the CS5 version and the export panel is working again as it it supposed to. Thank you and the Adobe team very much for this fix!

      Take care and have a nice day.

      Viktor

      emmanuel.photography
      emmanuel.photography
      Participant
      November 28, 2017

      I had the same problem. I applied the fix as instructions and it works. However i do not consider this as the correct way to deal with the issue. Adobe should simply have created some thing like just a click link and every thing will be done. Remember that not every user has the knowledge and ability to navigate in the computer.

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