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R
Rouviere Media
Known Participant
May 16, 2012
Answered

Bridge CS6 Cache and Freezing Issues

  • May 16, 2012
  • 3 replies
  • 38052 views

I downloaded Bridge CS6 and I have not been able to use it yet. I am on a MacBook Pro running 10.7.4 and every time I launch Bridge I get the following error:

Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation.

When I try to purge the cache Bridge freezes up. If I don't try and purge the cache I am unable to navigate to any folders on my computer and it just hangs. I eventually have to force quit to get out of it. So far Bridge CS6 has been completely unusable.

Please help.

Thanks.

This topic has been closed for replies.
Correct answer Omke Oudeman

Hi Omke,

Thanks for the response. I hope we can get this working.

Bridge CS6 was installed when I installed Photoshop CS6. It is in the Applications folder at the root of my main hdd.

When I go to ~Library/Caches/ there is a folder for com.adobe.bridge5 but there isn't one for com.adobe.bridge6

What should I do next?

Thanks.


When I go to ~Library/Caches/ there is a folder for com.adobe.bridge5 but there isn't one for com.adobe.bridge6

Your in the wrong folder. Follow the path you have discovered yourself using the pref settings Curt suggested

~library/caches/Adobe/Bridge CS6 and inhere should be 2 files:

Adobe Bridge Plug-in Cache

and the folder called Cache. Inhere should be 4 folders called '254', '1024', 'data' and 'full'

All those folders carry the content of the respective quality of the thumbs and preview as well as 100 % cache and Bridge database.

Any way, Since you have not used Bridge you have no relevant amount of cache and I would suggest you quit both PS and Bridge and manual delete both the items (plug in and folder called cache at the end of the Bridge CS6 path mentioned above.

(both files will refresh itself after a restart of Bridge).

To be on the save side also visit in same user library the folder Preferences and look for the file called "com.adobe.bridge5.plist" (yes it is Bridge 5 that comes with CS6, all Adobe apps have their own version number and they are presented in the same Suite version. CS6 has PS version 13 and Bridge version 5 )

also drag this file to the trash.

Then hold down option key (alt) while starting Bridge and this should give you the option to reset the preferences as mentioned earlier in this thread.

Choose reset prefs and try again.

3 replies

K
karuna71
Participant
January 24, 2014

On the Mac, simply holding down the option key while opening Bridge CC worked. I purged the cache and Bridge proceeded to recreate them. Trying to purge the cache from the Preferences only causes Bridge to freeze.

B
bmilman
Participant
August 25, 2012

I have the same problem with Bridge CS6 ever since I installed a trial version of In Design & Illustrator, I get that message whenever I open bridge CS6.  I uninstalled those trial versions & got creative cloud & reinstalled them.  I checked & the cache for Bridge CS6 and everything is in the correct place in the library.  I tried purging the cache several times, as the message said to do & it doesn't help.  Now each time I go to a different folder it rebuilds the cache & takes forever, and is useless.  Bridge works, however, for what I am currently working on, at least for a while.  Any other ideas?  Use Bridge CS5, which still works?

A
Anonymous
May 16, 2012

Have you tried to reset the preferences?  Hold down the Cmd key and start Bridge.  You should get a reset window with 3 options.  Choose all 3.

R
Rouviere MediaAuthor
Known Participant
May 17, 2012

Hi Curt,

I tried that (3 times) and I don't get the reset option. It still comes up with the same Cache error message. Any other ideas?

Thanks.

A
Anonymous
May 17, 2012

If you did not get the reset window you are doing it incorrectly.

You have to press and HOLD the Cmd key and then click on the Bridge icon to start.  Should get the window almost immediately.

Not a Mac guy but maybe Omke will chime in as he deletes some .plich? file also.

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