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gabourydesign
Participant
December 2, 2016
Answered

Bridge CS6 no longer works to download photos from iPhone

  • December 2, 2016
  • 1 reply
  • 610 views

I'm on a MacBook OSX Yosemite V. 10.10.4

I did have an iPhone 5c I had always used Bridges' "get photos from camera" to download photos from my phone.

But after my phone took a dip in a river & was no behaving properly. Bridge no longer wanted to recognize photos so I assumed it's inability to work with Bridge had to do with electrical malfunctions caused by the water getting into my phone.

I've since then upgraded to iPhone 7 plus, same Macbook (with Yosemite OS) and I'm getting the same message. At first the message shows: device is locked (even when it isn't). Alternately, whether I unlock my phone or not, I get the message "This device does not contain any supported media."

I ONLY ever use Bridge as I work exclusively within Creative Suite for all of my design work. And I went to the oPhone 7 so I could streamline suing the better camera along with my usual preferred workflow.

How can I get my work to flow? I can access my photos without jumping through time consuming cloud

This topic has been closed for replies.
Correct answer Deepak_Gupta1

Hi Terry,

We have released a new version of Adobe Bridge (CC 2017) on 02 Nov 2016. The new version build number is 7.0.0.93. This version is available to install via Adobe Creative Cloud application.

Please try the new version and check for issues you have encountered. We have addressed some of the Photodownloader usability and Bridge crash issues in new version.

You may need to update the Creative Cloud application and restart your computer to see the patch update.

Thanks,

Deepak Gupta

1 reply

Deepak_Gupta1
Deepak_Gupta1Correct answer
Participating Frequently
December 2, 2016

Hi Terry,

We have released a new version of Adobe Bridge (CC 2017) on 02 Nov 2016. The new version build number is 7.0.0.93. This version is available to install via Adobe Creative Cloud application.

Please try the new version and check for issues you have encountered. We have addressed some of the Photodownloader usability and Bridge crash issues in new version.

You may need to update the Creative Cloud application and restart your computer to see the patch update.

Thanks,

Deepak Gupta

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