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Answered

Bridge downloading 2 files for every file on the camera

Forum|Forum|4 years ago
December 3, 2021
9 replies
3630 views

A new problem has appeared recently. When I download files from Nikon d850 using Bridge, it creates a duplicate file. For example I have 40 files on the camera but when I download them there are 80 files in Bridge, every other one is a duplicate. They all are .nef files. Any suggestions.

Thanks Ray

This topic has been closed for replies.

Correct answer gary_sc

This is a known bug with this release. At this point you can either use the Photo Downloader and delete the duplicate files or wait for the bug to be fixed.

Sorry

S

Subbi

Adobe Employee

Hi rrozema54@gmail.com
The Ingest issue on MAC is fixed in the latest Bridge release (version 12.0.2) that is available today.
Do update to the latest available version and loop back if its resolved for you now.

-Subbi
Find details of other bug fixes here: https://helpx.adobe.com/bridge/kb/fixed-issues.html#may-2022

pickle60

Participant

So it is 2024 and I have the latest Adobe Bridge and a Canon R camera. I used to use the EOS downloader but it started having some issues about 6 months ago and so used Adobe Bridge which makes two copies of every image. Maddening. So does Canon have a fix. I also was prompted to download a new EOS Utility to download and it gives me a error message that the application is not working. I should not have to just drag and drop images into a premade folder but that is my solution at this point.

L

Lumigraphics

Legend

I find it much easier and more reliable to use the Finder and a card reader.

E

erlob11282040

Participant

Still sitting with the same issue. Latest update and working with Canon .CR3 files. No realistic workaround when you have 3000 photos to sort that suddenly change into 6000. Adobe, quite frankly, this is unacceptable! We pay premium prices to have our products work when we need them!

L

Lumigraphics

Legend

Adobe is working on a fix. No, I can't tell you when it will be released. I personally recommend against using the Photo Downloader regardless.

gary_sc

Community Expert

It's been my experience on my Mac (using Big Sur) that if I switch from Standard to Advanced mode, I only get one copy, not multiple.

If you're on a PC, can you confirm that that will work as well? If it does not, which version of Windows are you using?

If you're on a Mac, please identify which OS you are using and let us know if this works or not.

Thank you,

A

art of sunshine

Participant

Checking to see if this bug has yet been fixed. I'm spending a lot of extra time having to delete duplicates ....

W

Wyatt5EEC

Participant

I did a recent PS update thinking that might contain the "fix" but it didn't. I have a Macbook I use on location & it has the previous Bridge version so I download new shoots with the Macbook to a portable drive & move them to the big Mac. It sucks but the D850 RAW files take a lots of time to trash.

Tomasese

Known Participant

This is a huge PIA especially when you've shot a lot of photos.

S

SHARON21928969oaq1

Participating Frequently

My nikon d5500 is ok, but my new canon eosrp is doing this, a real pain when both raw and jps are duplicated.

O

Optixphoto

Participant

This is really frustrating Adobe... is there a fix yet???

S

Subbi

Adobe Employee

Optixphoto
Do check with the latest update available for Bridge. Loop back if things are working for you.

-Subbi

John Mal

Inspiring

I have the latest Bridge on Win 11 and the problem persists. Only with Canon RAW and not Sony RAW...

S

stephenv70437356

Known Participant

Who tests these updates before they release it to paying customers? Why are we the Beta-Testers?

M

Mr.M.Mouse

Participant

I'm hearing your frustration Ray as this is happening to me with my Nikon exactly as you say. I like Gary's answer as it puts my mind at rest known I'm not doing something silly with the photo downloader part of the process which I have been doing for years so it makes sense to what Gary says.

Regards, MM.

W

Wyatt5EEC

Participant

I'm also a longtime Bridge user preffering the processing & worlflow & like you relieved to learn it's not me blundering when I get 2 extra copies of my files when downloading.

D

defaultlulwwo8kbl5p

Participating Frequently

I am also getting similar problems where Bridge sees files from an external NAS and shows duplicates or sometimes only shows fewer files than is actually in the folder. Doing a refresh only makes matters worse as it randomly makes different files in the app but not on the hard drive.

This is completely screwing up it's intended use as a DAM and I am looking seriously at another app called Apolloone. Although this is a paid app it seems to do the job of reporting, sorting, tagging etc. pretty well, the only problem at present is not being able to catalogue in collections as per Bridge and Lightroom.

I would prefer to pay a one-off fee for Bridge and have it developed properly than a 'freebie' that doesn't work well.

gary_sc

Correct answer

Community Expert

This is a known bug with this release. At this point you can either use the Photo Downloader and delete the duplicate files or wait for the bug to be fixed.

Sorry