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A
Andrew25661699ozjw
Participant
June 6, 2023
Question

Bridge Export Error

  • June 6, 2023
  • 1 reply
  • 393 views

Hello,  Bridge is running into two errors when processing exports:

 

1. Export appears to function normally and displays a converted file after processing on the Essentials tab (72 to 300ppi, changed dimensions, etc) but when I open the items in PS, the image is unchanged (72 ppi, same dimensions).

 

2. I am recieving the error message that PNGs, TIFFs and JPGs are "unsupported formats"

 

I uninstalled v13.0.3, installed 13.0.2, reinstalled v13.0.3, purged the cache and reopened and it is still not functioning. Working on a Mac OS Monterey. Any insight is appreciated.

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1 reply

A
Andrew25661699ozjwAuthor
Participant
June 8, 2023

Any thoughts?

A
Adobe Employee
Abhijaat26843246628o
Adobe Employee
June 12, 2023

Hi @Andrew25661699ozjw,

 

Thanks for your feedback.

Could you share the following details about the issue:

  • Sample files for which the issue is occuring.
  • The xml files (which can be found in Contents/Resources/ExportPreset) or complete screenshots of the export presets that you are using.

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com


Thanks,
Bridge Team

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