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buehre
Participant
February 9, 2020
Answered

Bridge Export Stuck

  • February 9, 2020
  • 2 replies
  • 7014 views

Hi

When I try to export RAW files into JPG, export job is posted and visible in the export progress window but NOTHING happens at all. No error message, no progress... Bridge Version 10.0.2.131. Any idea about this behavior? Are there any log files to analyse?

Regards René

    This topic has been closed for replies.
    Correct answer gary_sc

    Hi Buehre,

     

    OK, One of the biggest problems that Catalina has given us is the need to have to change permissions on folders. Have you checked to see if the folder the original files are in have their permissions set to allow Bridge (or any application) access?

     

    To do this, select the foler that you're working with and press Command-i (i for information). A new window will pop up on the left side of the screen. On the bottom you will see a region called "Sharing & Permissions:"

    To do anything here, you need to unlock the padlock on the bottom right. Click it and a window will pop up asking you for your authorization (your Mac password). Once that's done, clic on the "Everyone" and on the right change "Read only," to "Read & Write."

     

    Now, if there are folders inside this, go to the dropdown gear below and select "Apply to enclosed items..." and you can save yourself some time.

     

    HOWEVER: be judicious when you do this. This should ONLY be done if there are nothing but documents inside these folders. Never ever do this if there are applications or preferences or other application-related files. Don't ask me how I know this to be true. Otherwise, I do this all the time as necessary.

     

    Otherwise, you do have another option, look at my explanation to another person from the thread:

    https://community.adobe.com/t5/bridge/convert-tif-to-jpeg/m-p/10913110?page=1#M17485

     

    Let us know if either of these work for you.

    2 replies

    S
    SatrianaElla
    Participating Frequently
    September 2, 2020

    Hi Gary,

     

    I have the same problem here. 

    I am running Catalina 10.15.5, I have the latest version of Bridge as of Sept 2020.

    I am trying to export RAW files to jpg, nothing happens. No progress at all, no error message.

    I did change permissions on that folder to “Read & Write” for everyone. I tried exporting to a different folder. Nothing. Tried exporting one RAW image only. Tried to export a jpg to a smaller jpg. Nothing happens. I updated the Camera Raw to the latest version.

    I used Bridge for years and taking lots and lots of photos. This was always my preferred way of batch processing. Please help! This happened with the latest Bridge update. 

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    September 2, 2020

    Hi Satriana,

     

    It's not uncommon after updating to have issues. Primarily because as you update systems and then applications, something do not get updated that should have been.

     

    Here's two things that both should be done (I don't know if order makes a difference).

     

    1) Purge all caches:

    Go to Tools (menu) -> Cache -> Manage Cache

    Then select the last option: Clean up cache and Purge all local cache files.

    (If you want to try to export now, sure but probably go ahead and do the next thing as well:

     

    2) Rebuild Bridges Prefs

     

    When launching Bridge, pres  Command-Option-Shift to choose “Reset Preferences.” 

     

    Now, I say all that becuase it should work and if it isn't, than it needs to be fixed. However, if you're doing a lot of converting images from one format to another, or converting and resizing, do you know about the "Image Processor" found under Bridge's Tools (menu) -> Photoshop -> Image Processor...?

     

    If not, check it out. I use it ALL the time and do not use the Export feature within ACR. If you need me to help break down the functions, just ask.

      S
      SatrianaElla
      Participating Frequently
      September 2, 2020

      Hi Gary. Thank you for your reply. And yes, you are right. It was the "Photoshop /Image Processor" procedure that I used for many years and worked well. After updating to the latest Bridge that tool disappeared from my Tools menu. And I started using the "Export Custom". Not sure how but today, when I checked, it appeared back in the menu. I am so happy to use the Image Processor again!

      And I did what you have recommended and the Export is also working. 

      Thank you, thank you! You saved my life.

      gary_sc
      Community Expert
      gary_scCommunity Expert
      Community Expert
      February 9, 2020

      Hi Buehre,

       

      Just out of curiosity are you on Catalina? 

       

      If not, what is your Operating System (and which version), and what version of Adobe Camera Raw are you using?

      B
      buehreAuthor
      Participant
      February 9, 2020

      Hi Gary

      Yes, I'm using Catalina (latest version) and ACR 12.1.0.351 (also latest available). BTW, exporting from ACR ist working as expected (which is a possible workaround) but not in Bridge. There is one small advantage of using Bridge to export: you can predefine a new directory where the JPG files goes. In my case, I use alway 'Same directory' and Subdirectory is '..' (which always mean to next higher folder).

       

      gary_sc
      Community Expert
      gary_scCommunity ExpertCorrect answer
      Community Expert
      February 9, 2020

      Hi Buehre,

       

      OK, One of the biggest problems that Catalina has given us is the need to have to change permissions on folders. Have you checked to see if the folder the original files are in have their permissions set to allow Bridge (or any application) access?

       

      To do this, select the foler that you're working with and press Command-i (i for information). A new window will pop up on the left side of the screen. On the bottom you will see a region called "Sharing & Permissions:"

      To do anything here, you need to unlock the padlock on the bottom right. Click it and a window will pop up asking you for your authorization (your Mac password). Once that's done, clic on the "Everyone" and on the right change "Read only," to "Read & Write."

       

      Now, if there are folders inside this, go to the dropdown gear below and select "Apply to enclosed items..." and you can save yourself some time.

       

      HOWEVER: be judicious when you do this. This should ONLY be done if there are nothing but documents inside these folders. Never ever do this if there are applications or preferences or other application-related files. Don't ask me how I know this to be true. Otherwise, I do this all the time as necessary.

       

      Otherwise, you do have another option, look at my explanation to another person from the thread:

      https://community.adobe.com/t5/bridge/convert-tif-to-jpeg/m-p/10913110?page=1#M17485

       

      Let us know if either of these work for you.

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