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Steve238609438tol
Participant
April 1, 2022
Question

Bridge first-time install, crashes immediately

  • April 1, 2022
  • 2 replies
  • 163 views

I'm trying to install Bridge for the first time. It immediately crashes. I'm trying to open through Creative Cloud. I get a long error log and offer to send a report. (I just downloaded it, so is most recent.)

I tried uninstalling Creative Cloud, repairing Creative Cloud, uninstalling Bridge and starting over. Nothing works.

This is a brand new install, and I've never used Creative Cloud before (I must have tried something in the past because it was on my hard drive). I don't have any photos to save or worry about on Creative Cloud now. I'm not using any other Adobe software.

Specs: recent iMac 27 inch, 32gig RAM, fast processor. Macos 12.3.1  

Error log attached.

Suggstions? 

This topic has been closed for replies.

2 replies

L
Lumigraphics
Legend
April 6, 2022

Nobody here is going to know, this would be something that the developers would have to respond to.

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Steve238609438tolAuthor
Participant
April 6, 2022

Lumigraphics, Thanks for your reply.

How do I get in touch with the developers? This seems to be pretty basic. I thought I was missing something obvious. 

I'm not an Adobe member. That's the point--I want to test Bridge to see if I like it, and then I might buy more Adobe products. 

Steve 

L
Lumigraphics
Legend
April 7, 2022

This forum is user to user. Adobe had phone and chat support options if you need those.

S
Steve238609438tolAuthor
Participant
April 6, 2022

Can anybody help me? 

 

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