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Ed Merrin
Known Participant
November 11, 2025
Question

Bridge hangs up when launching.

  • November 11, 2025
  • 1 reply
  • 89 views

This is my second post about this. Yesterday morning Bridge (2026, on MacBook Pro M5 with Tahoe) stopped working. It begins to lauch, the menu bar appears, but then nothing else. If you try to use a menu, for example the "about Bridge" or anything that would call up something on the screen, nothing hasppens and the menus all grey out. Then you have to use force quit to cloe down. I've tried everything I see on hte web to no avail. If I hold the coamn/optio/shift keys I get a window that  allows me to choose emptying cache and/or deleting presents (nothing about startup files) but doing that doesn't alter the results. I starting from teh finder insteard of the doc, but the same things happen. Any ideas? 

 

Ed Merrin

1 reply

T
Ted@Hotmail
Participant
November 17, 2025

Installed Bridge 16.0.0.63 and on startup, the screen loads however if I click on anything, the screen goes grey and a message says "not responding".

I have uninstalled and reinstalled Bridge 16 and even tried Bridge 15.1.2 and got the same results.

I have found that if I do the CTRL+ALT+Shift and select the "Purge All Local Cache Files" it will function as expected. If I exit and restart the app it reverts to the "not responding" message.

The Adobe apps are installed on Windows 11 Pro, 13th Gen Intel core i9-13900KS, 64GB RAM, NVIDEA Ge Force RTX 3060 Ti updated driver 32.0.15.8157, with Samsung SSD 990 Pro 2TB/4TB drives. I have even tried moving the cache files to another drive but got the same results. Returned everything to default install specs.

Currently also runnibg Lightroom Classic and Photoshop with no issues.

 

Thanks

Ted H

 

 

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Ed MerrinAuthor
Known Participant
November 19, 2025

I had something very similar going on, especially with the menus dimming out. I’m not sure who or how, but tinkering with my display options seemed to have fixed it (I have an Eizo monitor with multiple inputs and a MacPro laptop). Figuring out how to set it up changed everything - I originally went that route after sending a screen video of what was happening and the tech suggested modifying monitor resolution, although that isn’t what I actually did. Meanwhile, I had already created a new user on the same computer and Bridge worked fine for “him.” That at least needed my attempts to reinstall, purge this or that, etc.

I also found that Lightroom and Photoshop worked normally throughout all this.

I made the new user disappear and everything’s still fine.

Ed Merrin

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
November 19, 2025

Creating a new user allows a test of whether the issue is your setup as opposed to something wrong with the program. This is a common testing procedure for any application. (Many years ago, I created a new user for my computer with the sign-in name "testme." To keep things easy for myself, I use the same sign-in password and other mandatory entries.) If the program (in this case, Bridge) works, there is something wrong with your entry module. One solution is to do what you did: switch to your new name as the new permanent name. When you feel comfortable, you have everything under control, you can delete your old entry name and password. 

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