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S
SSilver
Participant
March 15, 2019
Question

Bridge has encountered a problem with the display driver and has disabled GPU rendering.

  • March 15, 2019
  • 3 replies
  • 3717 views

“Bridge has encountered a problem with the display driver and has disabled GPU rendering.”

I get this error message every time I start Bridge. Using software rendering makes previewing images impossibly slow and unusable.

In preferences, Use Software Rendering is greyed out.

If I reset preferences on startup it will fix the problem temporarily, but as soon as Bridge is closed and opened again, I get that same damn error message.

I’m using ver. 9.0.2.219 x64. I’ve upgraded my display driver and tried disabling all but essential startup programs.

This problem only started with Bridge 2019. 2018 worked fine.

I’ve seen other discussions on this error but with no solution so far. Any suggestions would be greatly appreciated.

    This topic has been closed for replies.

    3 replies

    Tch2Chg-CreativeHolding
    Tch2Chg-CreativeHolding
    Known Participant
    April 29, 2019

    I think is a security mark of the software, to protect files, or general acces to your media.

    or maybe something is really wrong.

    I got the issue when restarting without closing

    Forget you mobile, I do the PocLoose your phone, I do the shot.Book in... SignatureTch2Chg C.H. & Advertising concepts outsourcingMoslty sketches or line starters.
    A
    Anonymous
    April 22, 2019

    SSilver​ Did you solve the problem? Using Windows10/64, or?

    Having the same problem – whereas Bridge CS6 works fine – and having the latest driver, too (Nvidia Quadro K2200).

    Thank you!

    Carlos

    S
    SSilverAuthor
    Participant
    April 23, 2019

    I haven't solved it, but I do have a work around.

    If I open bridge directly, i.e., double clicking bridge.exe, a desktop shortcut, or the start menu, I don't get the error message and it works perfectly. It's only when bridge is opened through something else that I get that damn error. Even having a keyboard shortcut directly to the exe file causes it to crash.

    Because the error message seems dependent on how you open bridge, I think this is a problem only Adobe can fix and they're either keeping quiet or just ignoring it all together.

    L
    LensView
    Known Participant
    April 23, 2019

    They are actively denying it. All the answers you get is to update your drivers or disable hardware acceeleration. Even if you clearly tell them you have the latest drivers and any other app works fine ... Typically Adobe. They are no better than Apple at acknowledging their errors and problems.

      Akash Sharma
      Akash Sharma
      Legend
      March 18, 2019

      Hi SSilver,

      Sorry that Bridge CC 9.0.2 version is giving you an error message "Bridge has encountered a problem with the display driver".

      I'd recommend that you troubleshoot your GPU by installing a previous version of GPU driver and see if that helps. Refer all other basic and advanced GPU troubleshooting steps mentioned here: Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues ​

      Thanks,

      Akash

      R
      Rob_Sydor
      Participating Frequently
      June 26, 2019

      We are having the same issue, IT department has looked at our drivers, everything is good, It is a program issue.

      Please fix

        Akash Sharma
        Akash Sharma
        Legend
        July 1, 2019

        Hi Rob_Sydor,

        Sorry about the trouble caused. Could you please explain the workflow wherein you're getting this error? Do you get it while opening the application? Which exact version of Bridge are you using?

        Thanks,

        Akash

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