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b3photo
b3photo
Inspiring
December 17, 2019
Question

Bridge Import form Device not working

  • December 17, 2019
  • 2 replies
  • 597 views

I am using a Mac Book Pro and currently have Catalina 10.15.2 installed.  I am also using Bridge  version 10.0.1.126.  As of the most recent updates of these, the "Import from Device" menu option is not working. The screen opens and the device I am trying to import from (USB Card Reader) is recognized but when I try to select the device, nothing happens (e.g. I can not open the port to the device using Bridge).  I have tried changing USB ports with the same results.  I have been able to read and copy the files over to my hard disk using Finder with no problem but it is an extra step.  

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2 replies

L
Lumigraphics
Legend
December 18, 2019

I wonder if its related to the tethering issues with Catalina? If possible, stay on Mojave until Adobe gets things figured out.

    b3photo
    b3photoAuthor
    Inspiring
    December 19, 2019

    Too late for me on that.  Most of my stuff has already beeen upgraded to Catalina including others apps outside of Adobe apps.  I am stuck copying files over in Finder until fixed.

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    December 17, 2019

    Catalina is very problematic with permisions issues

    Couple that with the lastest Bridhe update that crashed everytime . its a wonder you got this far.

    You probably have permisions isues accessing those files.

     

    Read up it.

     

    https://www.wikihow.com/Give-System-Permissions-for-Apps-on-MacOS-Catalina

     

    b3photo
    b3photoAuthor
    Inspiring
    December 17, 2019

    Already have done that when Bridge 2020 first came out.  Just double checked and premissions are granted.  Uncheck marked it and re-check marked it and tried to import in Bridge again.   Same result, it is not working.  It was working fine two days ago before Catalina 10.15.2 got updated on my computer yesterday. Suspect there is a new issue with Bridge/Catalina as a result.

     

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