Skip to main content
F
FitzFoto12089247
Inspiring
January 28, 2025
Answered

Bridge locks up after dragging files from one folder to another

  • January 28, 2025
  • 2 replies
  • 449 views

As per the title.  The files (or just one file) move OK, but then the swinning wheel appears and Bridge goes 'Unresponsive' and has to be closed and reopened.

 

Windows 11

Bridge 15.0.2.432 (but I noticed it first a couple of versions ago)

    Correct answer FitzFoto12089247

    @Ashmit Singh Thank you.  The problem has gone away with the latest version of Bridge.  Maybe a coincidence.

    2 replies

    A
    Adobe Employee
    Ashmit Singh
    Adobe Employee
    February 21, 2025

    Hi @FitzFoto12089247 ,

    Thank you for your feedback.

    We were unable to reproduce the issue on our end.
    Could you please provide the following details to help us investigate further?

    • System configuration
    • Is the issue specific to particular files or formats?


    Please share the screen recording while reproducing the issue and sample file/files on which you are observing the issue  at sharewithbr@adobe.com and mention this thread.

    Your assistance is greatly appreciated!

     

    Thanks,
    Bridge Team

    F
    FitzFoto12089247AuthorCorrect answer
    Inspiring
    February 25, 2025

    @Ashmit Singh Thank you.  The problem has gone away with the latest version of Bridge.  Maybe a coincidence.

    F
    FitzFoto12089247Author
    Inspiring
    January 28, 2025

    To add: Cut/Copy and Paste work OK, it's just dragging that shows an issue.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    January 31, 2025

    Hey, @FitzFoto12089247. Welcome to the Photoshop Community. I'll move the thread to Bridge for now. I'll need more info to help you figure this out.

     

    Where are the original files/folders stored? On an internal or external drive? Has this started to happen since a recent update to Bridge or the Windows OS?

     

    As a basic step, try this:

    Go to C Drive > Program Files > Adobe > Bridge 2024> Bridge.exe

    Right-click > Run as Administrator

     

    Check if that helps & let me know how it goes.

    Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    F
    FitzFoto12089247Author
    Inspiring
    February 5, 2025

    @Sameer K 

     

    Internal drive, trying to move between folders on that drive.

     

    As I said I first noticed it a couple of Bridge versions ago, but couldn't now say when it started.  And W11 updates have occurred.

     

    Bridge (and other Adobe products) are run as Admin, it's a single-user PC.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices