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Participant
August 17, 2023
Question

Bridge lost all labels and edits

  • August 17, 2023
  • 2 replies
  • 547 views

My bridge has today lost all colour and star ratings wich means I have lost hours of work. New and old jobs are all ratings gone and know I just notice that even the edits on pictures I edit thia morning in camera raw are completly gone? What has happend??

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2 replies

Community Manager
August 18, 2023

Hi @ericaobergs , @JASON27921009ie6h  ,

Thanks for reporting the issue.

Could you please confirm if you are still facing any issue related to Camera Raw i.e. Previewing of RAW files, Viewing/Modifying Metadata?
To further investigate the issue (even if resolved), please help sharing the with below details with us( sharewithbr@adobe.com) :

 

1. OS Details
2. Do you workflows involve Photoshop?
1. If Yes, Please share your workflows that involve ACR.
3. Bridge logs you can find Bridge log file "BridgeLog.log" at:
- MAC - ~/Library/Application Support/Adobe/Bridge 2023
- WIN - %appdata%\Roaming\Adobe\Bridge 2023
4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
5. Please Also share logs for ACR. Steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html 
1. Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"

 

It would be extremely help if you would be fine with screen-share session for further investigation of issue. If yes, we will reach out to you.

Thanks,
Bridge Team

Participant
August 18, 2023

XML Sidecar seems to be working again! Thanks very much. 

Participant
August 18, 2023

Related issue I came here to report: 
Current version of Bridge (13.0.4.755) no longer reads the XML Sidecar.
Using on an M2 Macbook pro MacOS 13.4.1