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mvw2608
mvw2608
Participant
April 21, 2017
Answered

Bridge no valid files found on camera since OS Sierra upgrade

  • April 21, 2017
  • 1 reply
  • 3203 views

Hi,

I recently changed to OS Sierra (10.12.4). Since then when i go into Bridge (cc17) to get photos from camera, i get the message 'no valid files found' after the pop-up loads. The pop-up does show it recognises my camera (Canon 1Dx mk2). The camera communication with the computer is functioning when using Canon Utility 3 software both in terms of image download and tethered shooting. Please advise on how to resolve this issue, allowing me to download images again via Bridge. Thank you.

Michael

This topic has been closed for replies.
Correct answer Sahil.Chawla

Why should we revert to a card readers? With potential for damage as taken out of camera.


Theo, please refer to the steps mentioned in this article and let us know if it helps: Adobe Bridge Photo Downloader does not recognize some devices on Mac OS 10.11 (El Capitan)

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
May 1, 2017

Hi Michael,

As you are getting the error "No valid files found on the camera", please let us know which version Adobe Bridge are you using, You can also follow this link and download the camera raw plugin it might fix the issue.

Camera Raw installer for Adobe Photoshop CC and CS6

Please let us know if it works.

Regards,

Sahil

mvw2608
mvw2608Author
Participant
May 2, 2017

Hi Sahil,

I use Bridge CC 2017. I already had RAW10, but I reinstalled after your message. However, no change, still the same issue.

Regards,

Michael

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
May 18, 2017

You maybe need to install drivers for your camera or use it in USB/Mass format mode. But using a card reader is the way to go.

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