Bridge not able to open image.

Forum|Forum|4 years ago
March 10, 2022
2 replies
521 views

I just installed Bridge, and when I try to open an image to Photoshop, it says that is not able because it is not the "right kind" of document.

What is that all about? I tried to open both a .jpg and a .raw, and neither one worked.

Problem or error

This topic has been closed for replies.

gary_sc

Community Expert

Hi PhotoNatalia,

OK, I'll let some PC person hop in here to help. I'm a Mac guy, and you've provided enough information to let them help you.

Good luck

gary_sc

Community Expert

Hi PhotoNatalia,

Sorry, I need some basics: What is your OS, and what release (and if Mac, are you on the M1)?

Which release of Bridge are you using (and what release)?

Have you deleted any cache for that folder?

Have you rebuilt Bridge's Preferences?

Where are the files located (Please be specific, don't say "on my computer," please let me know where on your computer, or if it's on an external drive, let me know that.)?

Can you take a screenshot of this message?

P

PhotoNataliaAuthor

Participant

After looking into it, I noticed that Ps is the culpabable. I open Ps and tried to opent the same image not using Bridge, and I got the same message. I Uninstalled Ps and installed it again, and the same issue. I'm using Windows 11.