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busychick
Participant
December 28, 2019
Answered

Bridge not allowing me to label images

  • December 28, 2019
  • 2 replies
  • 4149 views

Usually a PC user.  Just got a new iMac for Christmas.  I installed CC and have installed Bridge 2020.  It will not allow me to label images.  My images I am working with are on my WD external drive.  I can't label using the shortcut or with the label menu in the toolbar.   How do I fix this??

TIA, 

Rebecca

This topic has been closed for replies.
Correct answer Lumigraphics

Plug in the new drive, and immediately use Disk Utility to reformat it as HFS Extended or APFS.

 

Then copy files using the Finder from old to new drive. This is a good chance to clean out unused old files and look at your organization.

 

Once you have everything copied over, you can setup a backup/sync program if you want. ChronoSync, SuperDuper, FreeFileSync, and others are available. Time Machine will backup your internal hard drive if you want.

2 replies

J
jollyroger44
Participating Frequently
April 4, 2022

This thread is incorrectly marked as Solved. It isn't.

 

The OP asked about problems labelling or adding metadata to images via Bridge. I have seen many posts with this issue, and more often than not, they involve files stored on a NAS, and I have not seen any solutions.

 

We had a similar issue, and it turned out it was caused by my user moving the raws directly to the NAS and not putting them on the Mac first to do the initial work. This somehow messes up the permissions irreparably.

 

To solve .. SAVE AS a copy of each image directly to the Mac. Then you can stick them on the NAS and change the labels with no issues.

 

In summary don't offload straight to NAS. Offload to Mac and then move to NAS if you need to.\

 

I hope this helps someone because I just lost half a day.

L
Lumigraphics
Legend
April 4, 2022

Adobe doesn't support network volumes, and we have seen a lot of problems with NAS. Its always good practice to check with the NAS vendor about limitations and firmware updates. Just don't expect a NAS device to work perfectly with Bridge.

J
jollyroger44
Participating Frequently
April 4, 2022

NAS systems are ubiquitous and widely used for this purpose wether Adobe supports them or not. Most will be perfectly fine as long as they process the image on a Mac or PC before moving it to the NAS. 

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
December 28, 2019

Hi Rebecca

 

Welcome to the Mac!

 

Unfortunately you came into the Mac-verse at just the wrong time. Your new OS, Catalina, has been a bit of a nightmare for many, application developers and users alike. I've been with the Mac since 1985 and I've never seen this much chaos. The good news is that things will settle down.

 

Now one quick question for you: this WD external drive, was it the same one you were using with your PC or have you reformatted it to work more effecienlty with your Mac. [Info: the Mac can read a PC disk but that formatting is not efficient for the Mac. But a Mac formatted disk cannot be read by a PC. Because of this I keep two different sets of flash drives: those that I wish to share with PCs and those that I do not need to.]

 

To continue...

Becuase I was aware that Catalina was going to cause some disruption in the beginning, I'm still using Mojave, the previous OS so I have not personally been hit by the issue that you have but I have read upon it. What Apple has done is to protect against viruses from accessing things that they should not have access to, but you can. 

 

From Apple: (https://support.apple.com/guide/mac-help/use-external-storage-devices-with-mac-mchl027f1d66/mac)

If you don’t have permission to view or work with files on a storage device

  • If you are not the administrator of the Mac, ask the administrator to give you access to the files you need.

  • If you are the administrator of the Mac, do one of the following.

    • Authenticate as an administrator user: Depending on how you’re attempting to access the file, you may need to authenticate as an administrator user.

    • Change Sharing & Permissions settings for the file: For instructions, see Use file sharing.

 

 

 

 

Please give me a bit more information and I'll continue to see if I can help you.

 

Good luck!

    L
    Lumigraphics
    Legend
    December 30, 2019

    Right now, there are problems using a PC-formatted (ExFAT) drive on Catalina. Reformat it to HFS Extended or APFS (Mac file systems) and it should work. Also, be sure to set full disk permissions for Bridge.

      gary_sc
      Community Expert
      gary_scCommunity Expert
      Community Expert
      December 30, 2019

      And needless to say, back up any files before formatting or they will be lost.

       

      FWIW, I have two 4 TB drives. One contains all of my images and data files while the 2nd is a backup of the first. I do the back up at least once a week or after a large ingestion of new images. You should never have all of your files on a single drive as there are two kinds of computer users: those who've had a hard drive fail and those who've not had a hard drive fail yet.

       

      Let us know how things work out.

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