Skip to main content
Inspiring
August 14, 2019
Question

Bridge not previewing .HEVC video

  • August 14, 2019
  • 3 replies
  • 1252 views

I've had to switch my iphone to capture heic/hevc, because when I windows copy/paste from my phone to my desktop, I was having issues with the copy failing.  I have a converter from the heic->jpeg I use as part of this process, but I'd like to not have to convert all the hevc/h265 video.

Am I correct in thinking that Bridge is STILL unable to preview this codec?  Is there any ETA on this?

Thanks.

This topic has been closed for replies.

3 replies

Participant
August 16, 2019

+1 Only sound in Bridge...

Sahil.Chawla
Adobe Employee
Adobe Employee
August 14, 2019

Hi Sean,

Sorry to hear that HVEC previews are not showing in Bridge, could you please let us know the exact version of Bridge you're working with?

Could you please select one thumbnail and then right click and choose 'purge cache for selection' and let us know if it helps?

Regards,
Sahil

Inspiring
August 15, 2019

9.1.0.338

Nope, purging doesn't do anything.