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Community Expert
Dennis DunbarCommunity Expert
Community Expert
October 1, 2024
Question

Bridge not showing files and folders when they are added

  • October 1, 2024
  • 2 replies
  • 1995 views

I'm a long time Bridge User, and for the last several months I've been fustrated by Bridge not properly updating the list of files in a folder. 
For instance I'll have a folder with 5-6 images my client needs me to retouch. If I work on the file and save a copy to the same folder a majority of the time Bridge will not update to show the new files. The same goes if I move or copy more files into a folder either via Bridge, or manually in the Finder. 
Quite often the only way I can get it to properly update is to quit and re-launch. 
Anyone else seeing this?
And even more importantly, any solutions?
BTW this has persisted across several updates etc and is the same behavior for the release as well as the Beta version of Bridge. 

2 replies

zebra7228140
zebra7228140
Inspiring
October 27, 2025

YES!~ Constantly quitting Bridge and relaunching to see thumbnail updates to new files or edited works --- it is a flaw of Bridge.  I am on a M1 Ultra Mac Studio with 8TB of SSD  and 128 GB RAM on Sequoia. This has been a problem for a while. Quitting and relaunching Bridge is my only solution. I work on files kept on a Raid Promise Pegasus... but there is a central local cache repository on the HD. This wasn't the case when I kept my cache for each folder in that particular folder. As it is now, its as if teh Cache gets rebuit every time I make a file edit. I hope Adobe will adderress this. I haven't changed my working arrangement in a decade and this did not used to be th ecase with Bridge - no matter how many files were in a folder.

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
October 1, 2024

Need for info; sorry for all the questions. 

 

Where are these files located? Is the storage device a network or a NAS drive? Have you tried to move the file onto your computer itself and do the same symptoms occur?

 

What is your OS, and what is the release? What release of Bridge are you using?

 

Have you done the required "permissions" for your OS to access these files?

    D
    Community Expert
    Dennis DunbarCommunity ExpertAuthor
    Community Expert
    October 1, 2024

    The files are located on local drives connected to my system. 
    My current OS is OSX 14.3 (Sonoma)
    Adobe Bridge Beta version is 15.0.0.369
    Bridge Release version: 14.12.300
    As far as I can tell all the appropriate permissions have been granted. 
    Again, I've used Bridge for 20 some years. Only in this last year has this issue become apparent. And about 25% of the time it will work as expected, then revert and no longer show me the new/updated list of files in a given folder. 

     

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    October 1, 2024

    Hi @Dennis Dunbar, sorry, I didn't even notice your name, I went straight to the issue. 

     

    I just recently updated to Sonoma (now at 14.7) this past week. I've not seen anything like this. I was on 13.6.1 until my update. 

     

    When I first read the issue, I thought for sure you were on a Network or NAS drive, I've seen reports like this from them. Since you are on local drives, that rules that out.

     

    Other than the following, I do not know what might be happening. I've not witnessed that at all myself. Nonetheless, later today, I'll be doing some Bridge-based work, and I'll keep my eye out for it. 

     

    Idea #1: Purge your Cache for the folder. That's my #1 thing to try when a folder is acting dumb.

    Idea #2: rebuild your Bridge's Preferences/Settings. That's my #2 thing

    Idea #3: When something really dumb is taking place on my computer, I run ""OS" Cache Cleaner" from NorthernSoftworks.com. All it does is a series of basic maintenance processes that are built into the Mac anyway. Supposedly, these are supposed to be run by the Mac itself when asleep, but in my experience, my Mac must have been on a bender and slept through that process a few times. This runs them all anyway. At least once a year, it clears up an issue for me. With every new Mac OS update, the software is updated to work with the new version. They offer a small discount if you update the Cache Cleaner every year (like I do). Otherwise, they charge a $10 fee for the application. However, you do have a 10-day free trial with full capabilities. So, if it doesn't work, you're no worse off. Even though you are still on Sonoma, you will need to get the Sequoia version, as all versions are backward compatible.

     

    I would run All of the functions in the Maintenance Tab, and I'd also do All of the Caches with Medium Cleaning. 

     

    I've been using this app since 2007. I cannot promise that it fixes all problems or, more specifically, your issue, but even if it helps me once a year, it's worth it. Either way, try my "Ideas #1 & #2 first.

     

    Let me know how it works out.

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