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Participant
December 3, 2021
Question

Bridge not showing Video file thumbnails

  • December 3, 2021
  • 1 reply
  • 186 views

Can somebody please help me to fix this problem? I am on Mac Os Big Sur and my desktop computer shows the MP4 video files but without the picture. I am a video editor so I must be able to see them. I have a laptop and there the images are showing. The problem happened after the new Bridge update. I removed and reinstalled Bridge but nothing has changed. Thank you for your help!

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
December 25, 2021

Hi there,

Sorry to hear about this. Please go to Bridge's Preferences > Advanced and enable "Use Software Rendering", let us know if it helps.

Regards,
Sahil