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guy.cruls
guy.cruls
Inspiring
June 5, 2019
Answered

Bridge opens then closes

  • June 5, 2019
  • 2 replies
  • 3035 views

When I start Bridge, it opens for a second, then closes.

I've uninstalled and re-installed it but the problem persists.

Anyone knows what's going on?

Using Windows 10 on Dell XPS15 9530

    This topic has been closed for replies.
    Correct answer TopgunB

    July 2020. I did Ctr Alt Shift reset everything. Deleted Bridge and re-installed it (deleted preferences) all to no avail. I have an HP Envy Laptop and I fixed it by updating NVIDIA graphics drivers. I downloaded the Geoforce app from NVIDIA and installed a "games ready" driver automatically, and that fixed the problem for me!

    2 replies

    TopgunB
    TopgunBCorrect answer
    Participating Frequently
    July 7, 2020

    July 2020. I did Ctr Alt Shift reset everything. Deleted Bridge and re-installed it (deleted preferences) all to no avail. I have an HP Envy Laptop and I fixed it by updating NVIDIA graphics drivers. I downloaded the Geoforce app from NVIDIA and installed a "games ready" driver automatically, and that fixed the problem for me!

    Akash Sharma
    Akash Sharma
    Legend
    June 6, 2019

    Hi guy.cruls,

    That isn't a great user experience as Bridge crashes on launch, we're sorry to hear about this. Let us help make it right.

    Which version of Bridge are you using?

    Could you please check out the troubleshooting steps mentioned in this article Troubleshoot Adobe Bridge for freezes and performance issues ​and let us know if they help in resolving the issue?

    Thanks,

    Akash

    guy.cruls
    guy.crulsAuthor
    Inspiring
    June 6, 2019

    Thanks Akash.

    As I stated, I uninstalled and re-installed Bridge, and so it is obviously

    the latest version.

    As Bridge closes as soon as I open it, I am unable to change any settings

    from inside the app.

    I have followed the path shown in the online help and I have found what is

    shown in the attached screenshot.

    Please advise.

    Many thanks

    Guy Cruls

    Guy Cruls

    Akash Sharma
    Akash Sharma
    Legend
    June 7, 2019

    Hi Guy,

    Thanks for the heads up.

    Please reattach the screenshot and ensure you're replying from a web browser not your Email client as those attachments sent don't come through.

    ~Akash

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