Bridge Photo Downloader Not Working Properly

Forum|Forum|1 year ago
May 9, 2024
3 replies
3433 views

Hi,

I can’t seem to get my images from the card reader to Adobe Bridge. There are a few moving parts here, so I’m not sure which part is the problem. My Adobe Bridge is up to date, V 14.0.4. I have a new camera, so I had to buy a new type of card, the CFexpress Type B card, and since I had a new card, I also needed to buy a new card reader (so I’m using the ProGrade PG05.5 Dual Slot Card Reader. I took some photos, inserted the CFExpress Type B card in the Card Reader, and when I click on Photo Downloader, I get “None Detected”. In the past I would see the Nikon name and the drive, which resulted in the viewing of all my images on that card.
I am using Windows 11, and when I go into File Explorer, and open the Nikon D850 folder, then the DCIM folder, I can see my images.
Do I need to make some setting changes, somewhere? I haven’t had issues with the Photo Downloader in the past, all went well, so I’m not sure if it’s the newest version of Bridge, or the new type of image card or the card reader?
Help.

Thanks,

Ruth

Problem or error

A

angelom65881300

Inspiring

I received my new CF EXpress Card and reader today (07/08/2025) and I too, am having the same problem. Has there been a fix recently that I am not aware of?

sharonpacker@mac.com

Participating Frequently

No fix that I can find. I thought it was my card reader. I purchases a different and more expensive card reader. Neither work with Bridge. I have found a work around. I open the CF card while it is in the reader with Bridge. I then "move" the photos into folders a few at a time using Bridge. I cannot download from the CF card with Bridge but I can "move" a batch of photos at a time in to folders on my desktop using the "move" feature within Bridge.

sharonpacker@mac.com

Participating Frequently

Sorry. I hit post before editing my comment and not the site will not allow me to edit.

Rahul Saraogi

Community Manager

Hello @nygal77

Thank you for reporting the issue.

CF Express card not recognising in Adobe Photo Downloader when it is connected through a card reader is a known issue and it is added in our engineering pipeline.

You can still access the contents of your CF Express card in Adobe Photo Downloader

On Windows, enable auto play settings for Bridge <version>. Please check at

Control Panel->Hardware and Sound-> AutoPlay for removable drive and Memory Card
Windows->Search->AutoPlaySettings

Directly connect your camera with CF Express card to the machine and access the contents of CF Express card in Adobe Photo Downloader

Please let us know if that resolves the issue for you.

Thanks,

Bridge Team

nygal77Author

Known Participant

Thank you Rahul for getting back to me. Much to my surprise, I am now able to download into Bridge images from my CFExpress Type B card (to verify, it is identified as XQD in the camera). I can only guess that the problem was with the Card Reader itself. I was using a ProGrade Digital Card Reader, with no luck, despite make the above recommendations in Windows (ie: Memory Card AutoPlay Download Images to Adobe Bridge 2024). I returned The ProGrade Card reader because it was making the memory card so hot I could barely touch it. I just received today an Xcellon card reader, and once I put the XQD card in Bridge it immediately recognized it and downloaded the images.

Thanks for reaching out.

Cheers,

Ruth

nygal77Author

Known Participant

Since I posted my problem with the Photo Downloader above, I have been searching for an answer to this problem. Since I wasn’t finding anything even remotely close to my issue, I decided to try a work around. The Pro Grade Digital card reader is a dual slot reader, one slot for the CF Express Type B card, the other slot the SDHC/SDXC II card. In my File Explorer, the CF Express Card is designated as E: and the SDHC II card is an F: location. As it is set in my camera, the CF Express card is the primary slot, so all the pics are on this card. In File Explorer, I copied a few of the images from the CF Express card to the SDHC II card. And wow, now the Bridge Photo Downloader recognizes them, and I can download them into Bridge. So now is the question: why doesn’t Bridge recognize the CF Express card? Anyone else having this problem?

Ruth