Bridge Photo Downloader says there are no valid files on connected iPhone

Question

MacOS: 11.3.1 (20E241), Apple M1Bridge Version 11.1.0.175iPhone SE, iOS 13.4.1 Problem: Connect phone to macbook, it is recognized. Open Adobe Bridge > get photos from camera > Photo Downloader opens. Photo Downloader recognizes the iPhone. When selecting it as the source of files it says, "No Valid FIles Found."

Sahil.Chawla · Answer

Hi there,Sorry to hear about this issue with Bridge. Could you please try resetting the preferences of Bridge and let us know if it helps? https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.htmlRegards,Sahil

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