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Erik Bloodaxe
Legend
March 15, 2020
Question

Bridge Photo Downloader Will Not Open

  • March 15, 2020
  • 2 replies
  • 1312 views

Bridge Photo Downloader Will Not Open

I am running Adbobe Bride 2020 on a Windows 10 PC.

Everything was working fine until unfortunately I experienced a power outage when I was using Bridge,

Now I find everything I use in Bridge appears to work as normal (at least everthing I have tried) except for the Photo Downloader which simply will not open when I click on its camera icon.

If I find its executable file in Program Files and run it from there, it opens just fine but it will not open from Bridge itself.  Something clearly got corrupted during the power cut so can anyone suggest what to do to effect a cure short of reinstalling Bridge?

 

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    2 replies

    jbm007
    Community Expert
    Community Expert
    March 16, 2020

    Try resetting your preferences.

    If that does not work, reinstall Bridge.

    Participant
    March 19, 2020

    Reset preferences and re installed twice still has not resolved problem, unable to upload screenshot errord code c000005 Address; 5def6866

     
     

     

    jbm007
    Community Expert
    Community Expert
    March 19, 2020

    Can you try running a registery cleaner like CCleaner?

    Also try the ACC uninstaller app to do a power clean uninstall  of Bridge.

    Reboot after each procedure and try reinstalling.

    https://www.ccleaner.com/ccleaner

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Participant
    March 16, 2020

    Any update on this? I have exactly the same issue?