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LisaD31
Participant
Aug 21, 2023 7:43 PM UTC
Answered

Bridge tif thumbnails will not display

Suddenly most tiffs will not display. Jpegs display fine.

Things I have tried:

Tried keystroke preference reset, Command Option Shift, chose reset preferences and purge local cache.

Set "do not process files larger than" to 80000 MB

Updated everything, Mac OS Ventura 13.5.1

Multiple uninstall purgiung preferences, restarts and view>refresh,

Tried going back to several previous version of Bridge.

Is there a file in the preferences folder I can toss?

Any ideas would be greatly appreciated

 

 

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    josho75611867Correct answer
    Participating Frequently
    Aug 30, 2023 9:24 PM UTC

    The Bridge support team kindly helped me with this via a screenshare. The issue for me seemed to be a Camera Raw preference file. To fix it we did this:

    1. Close bridge

    2. (on Mac) Navigate to /Users/<username>/Library/Preferences

    3. find the file called "Adobe Camera Raw 15.0 Prefs"

    4. Delete file (or rename it something like "Adobe Camera Raw 15.0 Prefs_BACKUP")

    5. Open bridge - it should then re-build that preference file. 

    View reply

    15 replies

    Community Manager
    VarunVarshneyCommunity Manager
    Community Manager
    Aug 31, 2023 11:47 AM UTC

    Hello @LisaD31 , @Markus31571078xovq  , @josho75611867 

     

    This issue is fixed with the latest Adobe Camera Raw (ACR) 15.5.1 update.

    We recommend you to update to ACR 15.5.1 and confirm if the issue is resolved at your end.

     

    Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel, and Check for updates. Then click Update for Camera Raw.

     

    We appreciate your patience and support.

     

    Regards,

    Bridge team

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      Scott5D82
      Participant
      Oct 6, 2024 8:05 PM UTC

      10/6/2024: Still have this issue after applying all the above solutions / Still no Tiff files showing

      Translate
      josho75611867Correct answer
      Participating Frequently
      Aug 30, 2023 9:24 PM UTC

      The Bridge support team kindly helped me with this via a screenshare. The issue for me seemed to be a Camera Raw preference file. To fix it we did this:

      1. Close bridge

      2. (on Mac) Navigate to /Users/<username>/Library/Preferences

      3. find the file called "Adobe Camera Raw 15.0 Prefs"

      4. Delete file (or rename it something like "Adobe Camera Raw 15.0 Prefs_BACKUP")

      5. Open bridge - it should then re-build that preference file. 

      Translate
        gary_sc
        Community Expert
        gary_scCommunity Expert
        Community Expert
        Aug 30, 2023 9:26 PM UTC

        Thank you for sharing!

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        josho75611867
        Participating Frequently
        Aug 31, 2023 12:09 AM UTC

        You're welcome!

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        Community Manager
        VarunVarshneyCommunity Manager
        Community Manager
        Aug 22, 2023 4:08 AM UTC

        Hi @LisaD31 

         

        Thanks for reporting the issue.

        To further investigate the issue please help by sharing the below details with us( sharewithbr@adobe.com) :

         

        1. OS Details
        2. Do your workflows involve Photoshop?
        1. If Yes, Please share your workflows that involve ACR.
        3. Bridge logs you can find the Bridge log file "BridgeLog.log" at:
        - MAC - ~/Library/Application Support/Adobe/Bridge 2023
        - WIN - %appdata%\Roaming\Adobe\Bridge 2023
        4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
        5. Please Also share logs for ACR. Steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html 
        1. Please follow Section 4 of the heading - "GPU troubleshooting steps for Camera Raw and Lightroom"

         

        It would be extremely helpful if you would be fine with a screen-share session for further investigation of the issue. If yes, we will reach out to you.

         

        Regards,

        Bridge team

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        LisaD31Author
        Participant
        Aug 22, 2023 2:33 PM UTC

        Sure we can do a screenshare. Can we set a time?

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        josho75611867
        Participating Frequently
        Aug 24, 2023 4:18 AM UTC

        Did you get this resolved? I'm having the same problem

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