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angelom65881300
Inspiring
October 20, 2020
Question

Bridge to ACR not working!

  • October 20, 2020
  • 1 reply
  • 307 views

Updated today ,10/20, and it is unusable! It was very slow uploading my latest images from camera via Bridge Photo Uploader, and I can not open them up into ACR! Also, there is no metadate shown, and when I went back into older folders, vertical images were sideways, and w/0 metatdata!

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1 reply

Rahul Saraogi
Rahul Saraogi
Participating Frequently
October 22, 2020

Hi

 

Thank you for reaching out to us.  To help us better investigate the issue, it would be great if you can help with the below queries

  1. Machine configuration, Bridge and Camera Raw versions
  2. Steps to reproduce the issue and screen recording / screenshots.
  3. Type of assets you are using
  4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
  5. Bridge logs (add more infor)
    1. MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    2. WIN - %appdata%\Roaming\Adobe\Bridge 2021
  6. If you can open your files in Camera Raw from Photoshop
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