Bridge update issue

Question

With the last update of Bridges 2023, I can no longer open the application. It gives a keyboard incompatibility error and tells me to check the internet connection. I uninstalled the update and it started working normally again.

Rahul Saraogi · Accepted Answer

Thank you for your reply.We need further information for "Something went wrong" issue.1. Os language set2. Bridge version Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  /Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml2. Launch Bridge.3. You may have to set the desired language after relaunch.Note: Please create folders that do not exist while copying files in step 1. We might reach out to you for more information or for a screen-sharing session  to debug the issue. Thanks,Bridge Team

Rahul Saraogi · Answer

Hello @xibo

Thank you for reaching out to us.

To better investigate the issue, could you please share the following:

1. OS and machine details

2. Keyboard input language set at OS level and Bridge level. If you have any version of Bridge 13 prior to 13.0.2 then you can get the details by the following steps -> Open Bridge 13 -> Then in the menu bar, click Adobe Bridge 2023 -> Preferences -> Advanced Tab. There you can see the language and keyboard set.

3. To avoid the keyboard incompatibility alert, you have to match the keyboard input language of OS and Bridge. Since you are not able to open the latest updated version of Bridge 13 i.e. 13.0.2, you can set the keyboard input of Bridge 13 through any older Bridge 13 version i.e. 13.0.0 or 13.0.1

4. Once you match both the keyboard input languages then launch the latest Bridge 13.0.2 and see if you are still getting the keyboard incompatibility error.

We might reach out to you further to get more information or a screen-sharing session to debug the issue.

Thanks,

Bridge Team

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.