Bridge will not show thumbnails of attached Samsung Phone (MTP protocol). Files 0bytes.

Hello,

When we attach a Samsung phone to the PC in MTP or PTP protocol mode, Bridge will not display the thumbnails of the pictures currently on the phone when trying to browse them (within bridge). Clicking a picture shows that it's meta is empty and size 0bytes. However, we can use the Get From Camera function just fine and it will import the photos from the phone (afterwhich the thumbnails are visible).

We don't have this issue using a Digital Camera or a Memory Card/Stick that uses simple windows drive letter mapping. It appears to be an issue using Phones or MTP connected devices.

Windows explorer can see all the photo thumbnails just fine.

Whats wrong please?

P.S. we are using Windows 10, but i tried on a Windows 7 PC too and it does the same thing.

Thanks,

James.