Participant

Answered

Broken/corrupted thumbnails and constant freezing

Forum|Forum|7 years ago
October 4, 2018
3 replies
2001 views

For the past few months, Bridge has been given me issues of broken/corrupted thumbnails and constant freezing.

I use a Mac, which is up-to-date, and Bridge is up-to-date, according to Creative Cloud.

I've tried uninstalling and reinstalling Bridge multiple times and the issues still occur.

I've purged the cache multiple times and the issues still occur.

Even though the shared server I work out of is quite extensive, that isn't a cause since the issues have only been occurring for about 2 or 3 months now and I've been working out of the server for about 9 months.

This topic has been closed for replies.

Correct answer Abhishek.Seth

Dear Users,

We are investigating the thumbnail issue on iMac Pro machines for Bridge CC 2019.

Regards,

Abhishek Seth.

Dear Users,

Thumbnail and freeze issue has been fixed in the latest update of Bridge CC (9.0.1.216)

Please let us know if you still face any issues.

Regards,

Abhishek Seth

E

Eirik Austerheim

Participant

Same problem here. Also iMac Pro, MacOS Mojave, Bridge CC 2019. The problem is not just with .raw files, but with almost every single image file. It might seem like its a iMac Pro problem? Hope they will solve it quick. I don't want to go back to 2018.

lisacardonachesapeake

Participant

I"m having the same problem! Bridge 2019 thumbnails are a disaster. I've uninstalled and downloaded the version that Abhishek Seth suggested above and it still doesn't work! HELP!

jbm007

Community Expert

Mac pro

Late 2013 model

AMD Fire Pro D500 3072 mb.

I am not seeing any thumbnail corruption on this system configuration.

Basman Creëert

Inspiring

I just installed the 2019 updates (yesterday) and am having the exact same problem (also on an iMac Pro). Really glad I left the previous versions on my system!

A

Abhishek.Seth

Adobe Employee

Hi,

We have released a new version of Adobe Bridge CC (9.0.0.204) which is now available to download using Adobe Creative Cloud Desktop Application.

You can also download it from https://www.adobe.com/products/bridge.html

Digital asset management software | Download free Adobe Bridge CC trial

Please refer to New and enhanced features | Latest release of Bridge CC for the complete list of new and exciting features.

Regards,

Abhishek Seth

M

markw5650808

Participant

Sorry, Seth, that IS NOT the answer. Bridge CC 2019 is the one that is broken with corrupted thumbnails. Bridge CC 2018 works perfectly well. I've reinstalled 2019 and restarted my machine multiple times. OS X Mohave on an iMac Pro. At first the thumbnails on my Nikon Z7 thumbnails were corrupted, now all my files including jpgs from the web are corrupted. after a system restart They show up perfectly in the previews window and open up perfectly into Photoshop CC 2019. The images are now corrupted in other views beside the page of thumbnails. List mode etc. now have images corrupted. I'll continue to use Bridge 2018 CC, since that works perfectly well even with the Nikon Z7 NEF files. The developers broke Bridge in the newest version plain and simple.

jbm007

Community Expert

what video card is your machines using?

just curious

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded