Bug: Win 10 Export Panel only works for jpg

Forum|Forum|4 years ago
July 30, 2021
2 replies
1055 views

We plan using the Bridge Export panel with various presets for thousands of images. The tool seems to be largely broken, though. I created a preset, chose one of the available output options and set a valid path. Then I dropped a couple of files onto the preset and pressed the "Run" button.

The tool fails exporting with all supported file formats, but jpg (we need png). The error message says that the chose bitmap format is unsupported, which is silly, as one can't input file formats apart from the one offered in the dropdown menu.

I have already reset preferences (which I hate doing, as it is terribly lossy). Indeed, I could make the Export panel once, but soon stopped working again.

Could this error be related to moving the cache location? I have moved the cache to a synced location to use it with two machines (the cache on both machines is local and lives on fast SSDs). What speaks against this theory is that the Exporter still works for jpg.

Is this bug known and is there a fix out for this? What is my best alternative? Image Processor?

Problem or error

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Chuck Uebele

Community Expert

I can't reproduce this. I'm having no problems creating pngs with transparency.

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polyxoAuthor

Inspiring

Thanks for testing! While checking with an Adobe Support representative, we also exported a few older psd files on my system to png. Here, export worked (but the files in question were not transparent). So, the Exporter isn't fully broken, but I have hundreds of transparent background psds (all simple files with nothing exotic going on) where the export cancels right away and spits out an "unsuspported file format" message.

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Lumigraphics

Legend

Can you post small sample files, one that works and one that doesn't? Just something 100x100px should be fine. Dropbox or wherever.

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Lumigraphics

Legend

I find Image Processor Pro to be much better than Export. I use my own JPEG export script to create JPEG files.

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polyxoAuthor

Inspiring

Thank you. The limiting factor is, that we need png – as all assets have transparent backgrounds. The image processor which ships with Bridge / Photoshop doesn't help here. It only supports jpg, psd and tif. The Bridge Export panel offers 8 + 16 bit png. Also, we like how one can add /append Metadata in the Export Panel. Using Image Processor means having to add Metadata beforehand. The drag and drop UI and the Export queue are also helpful.

I know that one can still make the old Image Processor Pro run on latest CC – but we need a reliable, future-proof implementation for mass export (many hundreds or even thousands of psds in one batch). Hence I'm hesitant to go that route.

Do Adobe developers read this forum and can confirm a problem with the Exporter in Bridge?