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M
markasteele
Inspiring
March 8, 2023
Answered

Camera Raw Thumbnails don't shows up

  • March 8, 2023
  • 2 replies
  • 3595 views

Photoshop 24 .2  0

Bridge Version 13.0.2.636

OS Ventura 13.2.1

Computer Apple iMac M1, 24 inch 2021

 

When selecting files in Bridge to open in Camera Raw/Photoshop the thumbnails are missing.  I can move mouse cursor over where the thumbnails should be and they will show as long as the cursor is over it.  I can only select all the files to open by using Select All command.  

 

In the past, before the latest version, the thumbnails were shown.

This topic has been closed for replies.
Correct answer markasteele

Problem has been solved through the Camera Raw forum.

See Below.

 

Try resetting the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS*) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"

*On Ventura, it is now called "Settings".  

 

2 replies

M
markasteeleAuthorCorrect answer
Inspiring
March 16, 2023

Problem has been solved through the Camera Raw forum.

See Below.

 

Try resetting the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS*) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"

*On Ventura, it is now called "Settings".  

 
gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
March 8, 2023

Please go to Tools (menu) -> Cache -> Purge cache for XXX folder. 

 

Does that solve the issue?

M
markasteeleAuthor
Inspiring
March 8, 2023

No, the issue is still there.  In fact, it's a bit weirder now if that's a tech term.  The thumbnails apprear and stay when you move your cursor over them and then up or down.  But they disappear when you move your cursor over another area where a thumbnail should be. and then that thumbnnail will show up only.

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
March 8, 2023

OK, thanks for trying that. Can you please try resetting the Preferences:

 

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

 

Sorry to suggest these in a piecemeal format, but I'm just trying to get a handle on wha the issue might be.

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