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jupiterkansas
Participant
May 8, 2018
Question

Can't click on anything in Bridge

  • May 8, 2018
  • 4 replies
  • 987 views

Often when I'm using Bridge I suddenly can't click on anything. No matter what I click on nothing happens, like it's frozen or the application has lost focus. But if I switch to another program and switch back, Bridge works normally again. I can't see any pattern that might be causing it to stop working, and it's happened with the last few versions of InDesign.

    This topic has been closed for replies.

    4 replies

    L
    Lumigraphics
    Legend
    October 17, 2018

    Bug reports have been submitted for this behavior in Bridge 2018 and 2019. Hopefully the developers can get it fixed.

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    October 17, 2018

    Not having that issue on Mahove OS 10.14.

    Works fine,

    G
    Generous_idealist5C21
    Participating Frequently
    October 17, 2018

    Hi Bryan,

    We have released a new version of Adobe Bridge (CC 2019) on 15th October 2018. The new version build number is 9.0.0.204. This version is available to install via Adobe Creative Cloud application.

    This Bridge update contains support for centrally managing the Adobe Bridge cache (https://helpx.adobe.com/bridge/using/centrally-manage-bridge-cache.html).

    Please check following link to know about all new features in Adobe Bridge CC 2019 - https://helpx.adobe.com/bridge/using/whats-new.html

    You may need to update the Creative Cloud application and restart your computer to see the updated installer.

    Thanks,

    Saurabh Verma

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    May 14, 2018

    Two options.

    Reset preferences if that does not work,

    Try a un-install and re-install of Bridge

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    May 15, 2018

    Hello,

    Why are you running old versions of MacOS and Bridge?

    To reset the preferences: Troubleshoot Adobe Bridge for freezes and performance issues

    does it happen in all folders? or only with specific files?

    J
    jupiterkansasAuthor
    Participant
    May 15, 2018

    I upgraded Bridge but still have the problem. We haven't upgraded MacOS at work until we know for sure there aren't any issues. Not my choice.

    It happens in all folders. I've reset the preferences. We'll see if that helps.

    Deepak_Gupta1
    Deepak_Gupta1
    Participating Frequently
    May 9, 2018

    Hi jupiterkansas,

    Can you please suggest that what is your Adobe Bridge version. You can get this information from "About Bridge..." screen.

    Also suggest about your operating system information.

    Are you using some special mouse (or pen) device?

    Please suggest.

    Thanks,

    Deepak Gupta

    J
    jupiterkansasAuthor
    Participant
    May 9, 2018

    Adobe Bridge 2017

    MacOS Sierra 10.12.6

    and I have the Apple Magic Mouse the computer came with.

    I should add that although I can't click on anything in Bridge, I can still click on the menu bar at the top where it says File - Edit - View - Stacks - Label - Tools - Window - Help. All of those pull down menus work.

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