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can't open any files after running a Bride/Photoshop/CR update...

Forum|Forum|8 years ago
November 14, 2017
4 replies
623 views

HELP! I just ran an update on Bridge, Photoshop and Camera Raw (2015). Now when I try to open jpg or RAW files from any location or hard drive, I'm getting the response "Could not complete your request because the file was not found." or "photoshop does not recognize this file type." How can I fix this? Most files were shot on a Nikon D750 if that's helpful.

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Correct answer Sheena Kaul

Hi Jess,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

Participant

I have the same problem: Bridge doesn't recognize or open any file, only visualize the folders but not the files inside.

Sheena KaulCorrect answer

Legend

Hi Jess,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

Adobe Employee

Hi Jess,

Could you please let us know is this happening with all the files?

Also, please let us know the format of the images.

Have you tried opening the files which are stored locally on your computer?

Regards,
Sahil

Community Expert

Community Expert

Moving to Bridge, you've posted in the Lounge, a non-technical support area.