Can't preview/thumbnail some DJI DRONE videos

Forum|Forum|4 years ago
June 23, 2021
4 replies
1081 views

At some point, I must have changed settings; I know when, but not what.

In Adobe Bridge, prior to a certain date, videos taken with my Air Mavic 2s showed thumbnails / previews fine. After that date, it just shows the .mp4 icon.

Any ideas?

Thanks,
Mike

Decoder00

Participant

I'm having the same issues, can't get a thumbnail to generate and a can't preview video. Works fine through Media Borwser in Premier.

Adric Spiteri

Participant

Hi have just spent 2 hours screen sharing with Adobe and still no luck. I have the same issue with Mavic 4 pro mp4 files

J

jemmccluskey

Participating Frequently

Hi Mike - this just happening after a reinstall...did yiu solve?

S

Shinjan Mitra

Adobe Employee

Hello Mike,

Could you please try the following:

Search for any processes related to dynamiclink on Activity Monitor (mac) or Task Manager (Win), and kill them.
Screenshot of Activity Monitor showing the processes that need to be killed:
Restart Bridge