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Participant
June 23, 2021
Question

Can't preview/thumbnail some DJI DRONE videos

  • June 23, 2021
  • 4 replies
  • 1081 views

At some point, I must have changed settings; I know when, but not what.

In Adobe Bridge, prior to a certain date, videos taken with my Air Mavic 2s showed thumbnails / previews fine.  After that date, it just shows the .mp4 icon.

Any ideas?

Thanks,
Mike

4 replies

Decoder00
Participant
December 7, 2021

I'm having the same issues, can't get a thumbnail to generate and a can't preview video.  Works fine through Media Borwser in Premier.

 

 

Adric Spiteri
Participant
November 4, 2025

Hi have just spent 2 hours screen sharing with Adobe and still no luck. I have the same issue with Mavic 4 pro mp4 files

Participating Frequently
December 2, 2021

Hi Mike - this just happening after a reinstall...did yiu solve?

Adobe Employee
August 25, 2021

Hello Mike,

 

Could you please try the following:

  • Search for any processes related to dynamiclink on Activity Monitor (mac) or Task Manager (Win), and kill them. 
    Screenshot of Activity Monitor showing the processes that need to be killed:
  • Restart Bridge

 

Thanks,

Bridge Team

Participating Frequently
December 2, 2021

Hi - this isn't working for me...any other ideas?

Royhessey
Inspiring
August 18, 2021

I have the same problem.

Participating Frequently
December 2, 2021

Hi Roy - this just happening after a reinstall...did yiu solve?