Can't see my CC Libraries in Bridge – says I'm both signed out and signed in

Forum|Forum|6 years ago
April 17, 2020
2 replies
2537 views

In Bridge, I can't see my CC Libraries.

I've signed in to my Creative Cloud Account but Bridge doesn't show my CC Libraries. It says sign in but when I go to the Help menu I'm logged in.

I've tried reboot computer and sign out of CC and sign back on.

What takes?

Thanks!

Problem or error

This topic has been closed for replies.

S

supkat

Adobe Employee

Hi,

Please let us know, were you able to load CC Libraries in other products, for example, Photoshop, InDesign or AI.

Meanwhile, I would recommend you reinstall your Libraries. Could you please try next:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow the steps of Solution 2 in this article:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Before trying the steps in the article - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

This is mentioned in steps 1 and 2 of the article linked in step 2 but wanted to point out because it is important.

Please, let us know if this resolved the problem.

Thanks,

Supriya Katiyar

CC Libraries Team

jbm007

Community Expert

I would also suggest, reboot your machine and reopening Bridge

G

GR3425

Participant

bump.

I'm logged into CC. I can see my libaries in the Creative Cloud desktop application, Premiere, etc. Bridge says "please sign in" to see libraries. I'm stuck.

M

Mateprsk

Known Participant

I had the same issue on a windows 10 pc. And my solution was that previously I set in my task manager, at the "start up" tab adobe creative cloud and CCXProcess to "disable" to speed up my windows startup, and anyways these apps consume, so I would like to prefer them working only when I need them too. But this came with the problem you are having at the moment. So after I enabled them in the startup, I restarted my p.c., and everything was fine again. Now I'm not sure which is responsible for the libraries, but one of them for sure, and now it's working. Simply starting the app wasn't solving the problem.

Now I will try to leave only the cc app enabled in the startup, and disable the CCXProcess to se what happens and than I come back and let you know. But in my task manager the libraries and the CCXProcess are one after another in my Process tab in task manager. So it could be something what basically makes the communication between different adobe cc apps. Well I go stop it, leave only the cloud app open, and see what happens than.

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