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nickc64431918
Participant
January 16, 2021
Question

Cannot obtain files from this device. Adobe Bridge

  • January 16, 2021
  • 1 reply
  • 628 views

I am trying to get the imgaes from my SD card, convert to DNG and save to my computer. I've done it a million times, but today I am getting the error message: Adobe Bridge cannnot obtain files from this device. Please ensure that the device is connected prooperly, or that the battery is charged, and try again.

 

I tried a different card reader and different USB ports and still the same error. I even uninstalled Bridge and reinstalled it so it is the most up to date version. In the preview before I click "Get Media" I can see all of the images so I know it's reading my card.

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1 reply

jbm007
Community Expert
Community Expert
January 19, 2021

What OS version do you have?