Cannot open Nikon 7500 Raw Files in Bridge

Forum|Forum|4 years ago
April 17, 2022
1 reply
259 views

Help please.

I recently retired and two things changed: I have a new camera (Nikon 7500) and a new (non-work) Adobe Photographers account. I believe everything is up-to-date including ACR but in Bridge I only have previews for jpg files. The filter shows there are Raw files downloaded but I can't open them?

What am I doing wrong?

This topic has been closed for replies.

gary_sc

Community Expert

Do you have Adobe Camera Raw (ACR) installed? That's needed for both Photoshop and Bridge to work with raw images.

D

DDart23973438Author

Participant

My account says Camera Raw is up to date. Is there something else I need to do so it is recognized in Bridge?

gary_sc

Community Expert

What kind of raw images are you shooting? Is your camera supported? Check this list please:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

If your camera is supported, please try rebuilding your cache and if that didn't work, please try rebuilding Bridge's Preferences.

Refresh your cache.
Go into your Tools (menu) -> Cache -> Manage Cache ... and you'll get a window popping up:

Select the button (in the red rectangle), click "Next" and follow along.

To reset Preferences:
Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application, for the Mac, press Command-Option-Shift. For PCs, press Control-Alt -Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache”, and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

Let us know what happens, good luck!

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