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irinab92833171
irinab92833171
Participant
May 3, 2020
Question

Cannot see the photos on my cd card when opening bridge

  • May 3, 2020
  • 2 replies
  • 1336 views

My Adobe bridge doesn't see a content on my cd card. I accidentally denied that card and I cannot make it active. Please, help me to solve this problem. 

 

Thank you

This topic has been closed for replies.

2 replies

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
May 5, 2020

Hi Irina,

 

Not sure I understand what you mean by "denied the card," but continuing: how are you looking at the card (are you using a card reader or are you plugging your camera into your computer with a USB cord)?

 

Also, are you trying to use PhotoDownloader, the application that you can start from within Bridge? If so, sometimes (not all the time), I have to select "Refresh the view" (or something like that) becuase it misses my card the first time. 

 

Also, is your card showing up on your computer? If it's not showing up there it wont show up in Bridge/Card reader either.

 

Oh, to better help us give you help, what is your OS and what release?

 

Let us know

irinab92833171
irinab92833171Author
Participant
May 5, 2020
When I tried to use Bridge, the micro sd memory card was plugged into my computer. 
Then Bridge asked me if I wanted to remember that card. And I accidentally pressed NO. So, after that my S.D. card isn’t active. I ve already tried to delete the program and installed again. The problem is the same.  Hope it’s more clear. Thank you. 

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gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
May 5, 2020

OK, that part is clear, I still would like to know if you have a PC or Mac (and what version of the either is).

 

The MAIN QUESTION: are there still images on this card or have you removed them prior to this problem?

 

(Back to another question I need to know, when you place the card in tthe card reader, does the card show up in either the Finder or Explorer?)

 

If you have already removed the images from this card, all you should need to do is to format the card in your camera. 

 

FWIW, after moving the images from your card, you should ALWAYS format the card in your camera, never erase or format the card in your computer.

 

Let us know,

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
May 4, 2020

Hi Irina,

As you're not able to see the content on the card through Bridge, could you please let us know the version of Bridge you're working with?

Please try resetting the preferences of Bridge and let us know if it helps. https://helpx.adobe.com/in/bridge/kb/troubleshoot-errors-freezes-bridge.html

Regards,
Sahil

irinab92833171
irinab92833171Author
Participant
May 5, 2020
Thank you for your message. I’m using the latest version of Bridge. 

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