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Known Participant
December 1, 2022
Question

cannot see thumbnails

  • December 1, 2022
  • 3 replies
  • 915 views

Good day,

I wondered if someone could help.

I use adobe illustrator mainly alongside bridge most of the time.

I am also running the software "Onyx-Thrive" as a rip queue for wide-format printing.

I don't know if an update installed recently has caused my problem or if it's related to the Adobe updates.

But since then I am now unable to see the thumbnail preview or open any PDF files. I'm advised they are read-only. Can anyone help with this? I've uninstalled most of the Adobe suite I have installed and reinstalled it.

Illustrator appears to open the PDF's but Acrobat does not plus no thumbnails at all in Bridge.

Many thanks

Simon

This topic has been closed for replies.

3 replies

Legend
December 1, 2022

Does preview open those pdfs? They show as 0 bytes which means no content.

Known Participant
December 1, 2022

Thanks for your reply.
No. everything appears to suddenly show as 0kb. I've just logged in to my nass and everything is showing with above 0kb.

Do you think a re-mapping to the network drive may help this? I do suddenly have a hell of a lot of temp files?

thanks,

Known Participant
December 1, 2022

There appears to be a large quantity of files in a #recycle folder

kglad
Community Expert
Community Expert
December 1, 2022

<moved from using the community >

Known Participant
December 1, 2022

Sorry, can you explain?

kglad
Community Expert
Community Expert
December 1, 2022

you posted in the wrong forum and i moved it.

Known Participant
December 1, 2022